Computer Generated Solutions

Computer Generated Solutions (CGS) is a privately held BPO company USA businesses have relied on for more than four decades. Founded in New York City in 1984 by Phil Friedman with five employees, CGS has grown into a global organization of roughly 8,000 professionals serving more than 3,500 customers across 50+ countries. The client list includes Fortune 100 and Fortune 500 companies, and for buyers comparing outsourcing vendors, the appeal is straightforward: one partner that covers customer operations, business software, and workforce training without the coordination cost of managing separate vendors. The outsourcing group handles the core BPO work. That includes customer experience programs, inbound and outbound call center USA operations, technical support desks, finance and accounting, and back office processing. Companies that start with a single need, say a customer support queue that has grown past what the in-house team can handle, typically find that the service range solves adjacent problems without requiring a new procurement cycle. The applications group builds and maintains business software, with particular depth in digital supply chain tools developed over years of work with apparel and retail brands. The learning group runs technology-driven upskilling programs so client workforces can absorb new systems and AI tools rather than fall behind them. CGS has built concentrated industry experience in fashion and retail, healthcare, and technology. The fashion and retail practice is among its oldest, anchored by the supply chain software it has long provided to apparel companies. Healthcare and technology clients tend to come in for customer support and back office work, then expand as their operations grow. The client base spans organizations of different sizes, though the depth of Fortune 100 and Fortune 500 relationships reflects its ability to manage large-scale, complex programs. A few things stand out for buyers doing serious due diligence. CGS operates from 21+ offices in major business hubs, keeping account leadership close to clients. Teams are recruited in markets known for strong education and digital fluency. The company positions itself It has reported more than 40 consecutive years of uninterrupted growth, which is a meaningful signal of financial stability for buyers selecting a long-term outsourcing partner. It ranks among the top 100 privately held companies in the United States and remains founder-led. If you are evaluating partners for customer support, technical help desks, back office operations, or workforce training, CGS is worth a direct conversation. Use this profile to connect with the team or request a quote.