ProCall Solutions

ProCall Solutions is a US call center and business process outsourcing company based in Blue Bell, Pennsylvania, just outside Philadelphia. Since 1993 the company has handled sales and customer service calls for businesses that would rather not build and staff a contact center of their own. Buyers get a team that learns their industry, works to their script and budget, and reports back with accurate data on every program. The service portfolio covers inbound and outbound telesales, customer service, order fulfillment, email messaging and broader business process outsourcing. ProCall builds inside sales teams for companies that need to reach a large base of prospects by phone, from short pilots to long-running programs. On the inbound side, agents take customer support calls with a stated aim of resolving each one the first time. Fulfillment services sit alongside the call work, so a client can move from a sale or an inquiry to shipment without a second vendor. The company says it can take or make calls from anywhere at any time and can scale quickly for short-term or seasonal spikes in volume. Clients range from small local businesses to global Fortune 500 companies, both in the Philadelphia area and across the country. Testimonials on the site describe inside sales campaigns calling on veterinarians and veterinary clinics for animal health products, with one client reporting an immediate return and rising close rates during a two-month pilot. Other long-term work includes frontline customer service for claimants and attorneys in a large federal class action settlement, a relationship that ran for eight years, and more than fifteen years of support for a claims administration firm. A call center consultant with thirty years in the field describes ProCall as the most professional and accommodating teleservices provider he has worked with. What sets the company apart operationally is its refusal to run cookie cutter programs. The team takes time to understand a client's needs before building the campaign, then staffs it with representatives who know the business or industry. Management involvement is a recurring theme in client feedback, along with reliable technology, accurate reporting and consistently high customer satisfaction rankings. For a start-up, ProCall helped shape an inside sales team to fit a tight budget, assisted with expansion into Canada and helped develop product messaging. For companies comparing call center USA options or looking for a BPO company USA buyers can trust with customer support, telesales and back office fulfillment, ProCall Solutions offers decades of experience from a single domestic base. Connect with the team to discuss your program or request a quote.