Verified providers · Technical Support
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Technical Support Companies in the Philippines

220 verified companies

Technical support outsourcing gives your customers a staffed help desk — from tier-1 troubleshooting to tier-3 engineering — run by an external provider. It suits software, hardware, and telecom companies with recurring support volume. It is the third-largest service line in the Philippine BPO market, and a large share of the companies here run these programs.

The distinction that matters when buying is tier depth. Tier-1 password-reset desks are a commodity; providers that staff genuine tier-2 and tier-3 engineers — able to read logs, reproduce bugs, and escalate with useful context — are scarcer and worth identifying early. Industry focus on each profile is the fastest signal.

The companies below all offer technical support and are pulled live from the verified directory. Open a profile for team size, industries served, and contact information.

Vintazk Outsourcing

Customer Support
Zamboanga City51-200
Dabbler

Vintazk Outsourcing provides dedicated offshore teams for customer support, back-office operations, virtual assistance, and technical support.

Customer SupportBack OfficeTechnical SupportVirtual Assistant+7

Virtual Workforce Professionals Inc.

Customer Support
Pavia4.3 · Google
Unclaimed

Virtual Workforce Professionals Inc. Connects businesses with skilled Filipino remote talent, offering a practical path to cost-effective outsourcing without sacrificing quality. Based in Pavia in the Philippines, the company provides customer support, virtual assistant services, and back office operations designed to help clients focus on what matters most to their business. As a BPO Philippines provider, Virtual Workforce Professionals brings experienced agents who work across a range of functions, from handling inbound and outbound customer interactions to managing administrative tasks and data processing. The team is built to integrate into client workflows with minimal friction, making it a solid choice for businesses exploring outsourcing for the first time or scaling existing operations. Whether you need reliable call center Philippines support, ongoing back office assistance, or a dedicated virtual assistant, Virtual Workforce Professionals is worth a conversation. Reach out to discuss your requirements and request a quote.

Customer SupportVirtual AssistantBack OfficeData Entry+2

VirtualStaffManagement

Customer Support
Lapu-Lapu11-50
Dabbler

Virtual Staff Management (VSM) is a remote staffing and outsourcing company helping businesses access experienced, reliable professionals without the cost and complexity of traditional hiring. Since 2018, VSM has provided remote talent across administration, executive assistance, customer service, sales, bookkeeping, marketing, SEO, web development, technical support, and other specialized roles. We combine skilled people, practical technology, and AI-enabled workflows to help businesses reduce repetitive work, improve efficiency, and give owners and teams more time to focus on growth.

Customer SupportIT OutsourcingBack OfficeData Entry+5

Visaya Knowledge Process Outsourcing Corporation

Contact Center Services
PasigIBPAP3.7 · Google
Unclaimed

Visaya Knowledge Process Outsourcing Corporation is a business process outsourcing and AI-augmented operations provider based in Ortigas Center, Pasig City, Metro Manila. The company positions itself Buyers considering Visaya get access to a combined offering of contact center support, back office processing, healthcare-specific administrative services, and finance and accounting functions, delivered by teams that also apply AI process augmentation to the work. Visaya's service lines cover customer experience and contact center work, including customer contact consulting and back office support alongside technical support. Its healthcare division handles revenue cycle management, medical coding, records retrieval, and clinical support. On the finance and accounting side, the company provides accounts payable, accounts receivable, financial reporting, and bookkeeping. These are supplemented by an AI and automation practice covering AI process augmentation, AI assistants and agents, and workforce-focused tools described on its site as SkillTech, Qual-IT, and SmartPay. The company's stated industry focus includes healthcare and finance and banking, alongside communications, media and technology, and retail and ecommerce. Its healthcare and finance service lines point to clients that need regulated, process-heavy support, such as medical billing and coding, records handling, and financial close and reconciliation work, rather than only general customer service outsourcing. Visaya delivers from Ortigas Center in Pasig, with additional delivery sites in Dumaguete, Bacolod, and Las Vegas. The company states it holds SOC 2 Type II and HIPAA compliance, and describes close to two decades of operations experience that it has more recently rebuilt around AI-enabled processes. It also states it provides support across time zones on a 24/7 basis. For buyers evaluating outsourcing partners for healthcare administration, finance and accounting, or contact center operations, Visaya presents itself as a Philippine-based provider that pairs established back-office and healthcare process delivery with AI and automation built into the service.

Contact Center ServicesHealth Information ManagementFinance & AccountingBack Office+1

VoiceTeam Philippines

Customer Support
Mandaluyong City5.0 · Google
Unclaimed

VoiceTeam Philippines is a call center and customer support BPO based in Mandaluyong City, built for companies that need agents who actually sound like they belong in the conversation. Their teams go beyond standard language training, developing fluency in U. S. Regional dialects, pop culture, and customer behavior so that every interaction feels natural to the person on the other end of the line. The results are measurable: clients have reported more than 45% reductions in escalations, a direct outcome of how VoiceTeam approaches each call with active listening and genuine problem-solving rather than scripted deflection. When demand spikes, they scale quickly without making clients wait, which makes them a practical outsourcing choice for seasonal surges or companies in a growth phase. On the compliance side, VoiceTeam holds SOC2, HIPAA, and COPC certifications, giving regulated industries the confidence to outsource without compromising on data security or operational transparency. If you need a customer support partner in the Philippines that fits cleanly into your existing tech stack, VoiceTeam is worth a conversation. Contact them to request a quote.

Customer SupportCall Center ServicesTechnical SupportHealthcare BPO

VXI Bridgetowne-GIGA Tower Recruitment Center

Customer Support
Quezon City1000+4.5 · Google
Unclaimed

VXI Bridgetowne-GIGA Tower Recruitment Center is the Quezon City site of VXI Global Solutions, a business process outsourcing and information technology outsourcing provider with more than 25 years of operating history. This location is based at the Bridgetowne GIGA Tower and is one of several Philippine delivery sites the company operates, alongside centers in Angeles City, Makati City, Pasay City, Davao City, and Antique. The site carries a team size of 1000 or more staff, giving buyers access to a large-scale delivery operation within VXI's wider network rather than a small satellite office. VXI Global Solutions describes its focus as designing and delivering customer experience and operational excellence work for the companies it serves. From this Quezon City site, VXI Global Solutions delivers customer support and call center services alongside technical support and back office processing. The company also provides IT outsourcing, covering infrastructure outsourcing, software development, and quality assurance testing, so buyers can source both voice and non-voice support and software delivery work through the same provider relationship rather than splitting the engagement across separate vendors. VXI describes its wider outsourcing business as serving companies with business process and information technology needs across these combined service lines. VXI Global Solutions operates more than 40 locations worldwide, spanning North America, the Philippines, India, China, the Nordics through its Symbio operation, Egypt, Jamaica, and Guatemala, and supports both in-office and remote delivery models. Company-wide, VXI reports more than 42,000 customer care agents and more than 300 million customer interactions handled each year across its call center operations. The Bridgetowne GIGA Tower site in Quezon City is one part of that global footprint, separate from VXI's other Philippine locations. For companies sourcing a Philippine-based outsourcing partner, the Quezon City site combines VXI's scale and multi-country delivery network with a specific team of 1000 or more staff handling customer support, technical support, back office, and IT outsourcing work from the Bridgetowne GIGA Tower location.

Customer SupportCall Center ServicesTechnical SupportBack Office+3

VXI Clark

Customer Support
Angeles1000+4.1 · Google
Unclaimed

VXI Clark is the Angeles City site of VXI Global Solutions, a business process and information technology outsourcing provider that runs multiple locations across the Philippines and several other countries. This listing covers the Angeles City operation specifically, not VXI's other Philippine sites in Quezon City, Makati City, Pasay City, Davao City, and Antique. Buyers looking at this location get access to VXI's call center, back office, and technology delivery services as they are run out of the Angeles City facility. From Angeles City, VXI delivers customer support and technical support for contact center programs, along with back office processing. The site also handles software development, quality assurance testing, and IT outsourcing, giving buyers a location that combines voice and non-voice BPO work with software and infrastructure services rather than contact center support alone. VXI describes its outsourcing work broadly as serving companies seeking customer experience and operational support, without naming specific industries or client types on its own site. The Angeles City listing reflects a team size of 1000 or more, placing it among the larger sites in VXI's Philippine network. Angeles City sits within a global VXI footprint that also includes the United States, India, China, the Nordics through Symbio, Egypt, Jamaica, and Guatemala. Across that full network, VXI states it operates more than 40 call centers worldwide, employs more than 42,000 customer care agents, handles over 300 million customer interactions a year, and has more than 25 years of experience in customer care. Those figures describe VXI as a whole rather than the Angeles City site alone, but they place this location within a large, established delivery network rather than a standalone operation. For buyers comparing VXI's Philippine sites, the Angeles City listing is the company's Clark-area operation, offering customer support, technical support, back office, software development, quality assurance testing, and IT outsourcing under VXI Global Solutions.

Customer SupportTechnical SupportBack OfficeSoftware Development+2

VXI Global Holdings BV - Centrale

Customer Support
Davao City1000+4.4 · Google
Unclaimed

VXI Global Holdings delivers customer experience and BPO services built for enterprise-scale operations. With a delivery center in Davao City, the company connects global brands with skilled Filipino talent across customer support, technical assistance, and back office functions. VXI is positioned as a full-cycle outsourcing partner, handling everything from frontline customer interactions to behind-the-scenes processing. Operating across multiple continents, VXI brings international service standards to its Philippines operations, making it a strong choice for companies that need a call center Philippines presence without sacrificing quality or consistency. The Davao City site offers access to a deep talent pool, competitive operational costs, and strong English proficiency. Brands looking for a BPO Philippines partner with proven enterprise credentials should consider VXI for their outsourcing needs. Reach out to explore service options or request a quote.

Customer SupportTechnical SupportBack OfficeSales Support+1

VXI Makati Recruitment Center

Customer Support
Makati City1000+4.2 · Google
Unclaimed

VXI Makati Recruitment Center is the Makati City site of VXI Global Solutions, a business process and information technology outsourcing provider operating across more than 40 locations worldwide. VXI Global Solutions specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing, and has been delivering customer care services for more than 25 years. This Makati City location operates with a team of more than 1,000 staff. From its Makati City site, VXI provides customer support and technical support for companies that need outsourced customer experience operations, along with software development and quality assurance testing for technology and product teams. The site also handles IT outsourcing, infrastructure outsourcing, and back office work, covering both customer-facing and technical outsourcing needs from one location. VXI Global Solutions describes its client base broadly, as companies seeking business process and information technology outsourcing, rather than naming specific industries it serves on its site. The service mix offered from the Makati City site, spanning customer support and technical support through software development and quality assurance testing, points to a client base that includes both consumer-facing brands and technology-driven businesses. Makati City is one of six VXI sites in the Philippines, alongside locations in Angeles City, Quezon City, Pasay City, Davao City, and Antique, within a global network that also includes North America, India, China, the Nordics, Egypt, Jamaica, and Guatemala. Across that network, VXI reports more than 40 call centers worldwide, more than 42,000 customer care agents, and more than 300 million customer interactions handled each year, giving the Makati City site the support of a large, multi-country delivery organization. Companies evaluating outsourcing partners in Metro Manila can work with VXI Makati Recruitment Center for access to both customer experience and IT outsourcing services, backed by VXI Global Solutions' scale and more than 25 years of operating history.

Customer SupportTechnical SupportSoftware DevelopmentQuality Assurance Testing+3

VXI MOA Complex Recruitment Center

Customer Support
Pasay City1000+4.2 · Google
Unclaimed

VXI MOA Complex Recruitment Center is the Pasay City delivery site of VXI Global Solutions, a business process and information technology outsourcing provider with operations spanning more than 40 locations across North America, the Philippines, India, China, the Nordics, Egypt, Jamaica, and Guatemala. This Pasay City location carries a team of more than 1,000, making it one of the larger sites within VXI's Philippine footprint. A buyer contracting with this location is engaging a single site inside a much larger global delivery network rather than a standalone vendor, with the scale and infrastructure of an established multinational operator behind it. The services on offer at this site are customer support, technical support, software development, quality assurance testing, IT outsourcing, and back office. VXI describes its company-wide focus as call center and BPO services combined with software development, quality assurance testing, and infrastructure outsourcing, which places this location's service mix in line with the parent company's wider technical delivery capability rather than voice support alone. That combination gives buyers at this address a route to both customer-facing support functions and back-end technical work under one roof. Operationally, VXI describes running more than 40 call centers worldwide, a workforce of over 42,000 customer care agents, and more than 300 million customer interactions handled each year across its network. Within the Philippines specifically, VXI also operates sites in Angeles City, Quezon City, Makati City, Davao City, and Antique, in addition to this Pasay City center, giving the company several delivery points in the country alongside its international locations. VXI states it has been operating in customer care for more than 25 years. For companies evaluating outsourcing partners, the VXI MOA Complex Recruitment Center in Pasay City is a Metro Manila access point into VXI's combined customer support and technology outsourcing capability, backed by the scale of a multi-country operator rather than a single, isolated site.

Customer SupportTechnical SupportSoftware DevelopmentQuality Assurance Testing+2

VXI Panorama Recruitment Center

Customer Support
Quezon City1000+4.4 · Google
Unclaimed

VXI Panorama Recruitment Center is the Quezon City site of VXI Global Solutions, a business process and information technology outsourcing provider that delivers customer experience and operational support services for companies. VXI operates more than 40 locations worldwide, with a footprint spanning North America, the Philippines, India, China, the Nordics, Egypt, Jamaica and Guatemala. Within the Philippines, VXI also runs sites in Angeles City, Makati City, Pasay City, Davao City and Antique. This listing covers the Quezon City operation specifically, which carries a team of more than 1,000 employees. At the Quezon City site, service lines include customer support and call center services, with technical support handled alongside back office processing, covering voice and non-voice programs for outsourced customer operations. The site also carries VXI's technology-side offering, spanning IT outsourcing, software development and quality assurance testing. That combination extends the Quezon City operation's work beyond contact center delivery into application development, software testing and infrastructure support, giving buyers a single site that can handle both people-based and technology-based outsourcing needs. The presence of both service categories in one location means the Quezon City site is set up to run business process outsourcing and information technology outsourcing side by side, drawing on the same operational management rather than treating call center work and software delivery as separate business lines. As the parent company operating this site, VXI Global Solutions describes a network of more than 40 call centers worldwide, with more than 42,000 customer care agents handling upward of 300 million customer interactions a year, and more than 25 years in customer care operations. These figures describe VXI's global business rather than the Quezon City site in isolation, but they indicate the scale of the organization that resources this location. For buyers sourcing an outsourcing partner based in Quezon City, VXI Panorama Recruitment Center combines call center, technical support, back office and software development capability, backed by a multi-country outsourcing group with an established delivery footprint across the Philippines and beyond.

Customer SupportCall Center ServicesTechnical SupportIT Outsourcing+3

Welsend Global Services

Customer Support
Taguig1000+IBPAP5.0 · Google
Unclaimed

With our expertise, we ensure success and growth for your business. Gaining global reach with our 361 degrees promise of service. Our customer care services stretch beyond problem resolution. Providing inbound and outbound calls, live chat, and email support, we offer a proactive and thoughtful approach to exceed customer expectations, ensuring a seamless and superior interaction experience. Offering social media management and marketing services, we connect, engage, and delight customers online. We anticipate audience needs and exceed expectations, ensuring a vibrant and positive brand presence across various platforms. Harnessing the power of data, our services ensure its accuracy, security, and usability from data entry and cleaning to transformation, classification, and validation. We equip your business with a robust foundation for data-driven decisions. Through our staff augmentation services, we bolster your operational capacity. We provide skilled professionals who integrate smoothly with your existing team and align with your business culture, enabling effortless scalability. That’s where our 361° Degree Service comes in. It symbolizes our commitment to continuous improvement, to striving for that extra degree of effort in all we do. It’s about anticipating your needs, even before they arise. It’s about not just solving problems, but preventing them.

Customer SupportTechnical SupportTelemarketingLead Generation+3

Technical Support outsourcing: common questions

What buyers ask most when comparing technical support providers in the Philippines.

01

What levels of technical support can be outsourced to the Philippines?

Everything from tier-1 troubleshooting desks to tier-2 and tier-3 engineering support able to read logs, reproduce bugs, and escalate with context. Tier depth varies sharply between providers, so confirm it early in evaluation.

02

Which industries use Philippine technical support most?

Consumer technology, SaaS, and telecommunications dominate, reflecting the directory's industry data. Providers with a stated SaaS or telecom focus usually run deeper product-training programs than generalist desks.

03

How is technical support priced compared to customer support?

Higher, and rising with tier depth: tier-1 sits near customer-support rates, while tier-2 and tier-3 engineering support commands a premium for scarcer skills. Team size and focus on each profile help gauge where a provider sits.

Browse other BPO services

Terms that come up when comparing providers: SLA, KPI, AHT, CSAT, DSAT, QA, LOB, SME, POC, and BAU. Or read the full BPO glossary.

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