Customer Support Companies in the Philippines

Alternative Talent Solutions (ATS Outsource) helps businesses build high-performing offshore teams in the Philippines without sacrificing quality or control. Based in Mandaue, the company partners with organizations that need to reduce operational costs while keeping their brand standards intact. The approach is direct: ATS sources the right professionals, manages day-to-day operations in the background, and reports to clients daily, so there are no gaps in visibility or accountability. The service offering covers three core areas. Contact center operations run 24/7, handling customer inquiries, support tickets, and issue resolution across time zones. Financial outsourcing covers accounting, payroll processing, and compliance work, giving clients accuracy and peace of mind without the overhead of an in-house team. Healthcare BPO rounds out the portfolio with medical billing, patient support, and related administrative functions, backed by HIPAA-compliant protocols to meet regulatory requirements. ATS works with clients across healthcare, finance, e-commerce, and retail. The company has processed medical claims, managed customer support during peak retail seasons, and handled financial operations for businesses that needed a dependable offshore extension rather than a transactional vendor. Industries with strict compliance requirements, particularly healthcare and finance, are well served by the team's experience with HIPAA and GDPR obligations. Operationally, the setup is straightforward. A single office location in Mandaue means clients are not absorbing the cost of multiple city-center facilities, and pricing is structured around clear hourly rates with no hidden fees. Onboarding is guided by a dedicated account manager, and the company has brought clients fully operational within two weeks. Quality is maintained through defined KPIs and regular staff training, with ATS leadership providing consistent reporting whether the client works remotely or in-office. If you are looking for a BPO Philippines partner that can scale with your business and treat compliance as a baseline rather than a selling point, ATS Outsource is worth a conversation. Share your requirements and get a clear picture of what the engagement would look like.

Altria is a call center and BPO provider based in Davao City, Philippines, built around the idea that customer relationships are worth investing in. The company pairs skilled Filipino agents with AI-driven tools to help businesses lower the cost of acquiring and retaining customers, while delivering support that keeps end users satisfied. For companies exploring outsourcing options in the Philippines, Altria positions itself as a provider that takes both the human and the technology side of customer care seriously. The core offering is call center services with 24/7 support coverage, giving clients around-the-clock reach without the fixed costs of an in-house team. Altria integrates AI across every channel it operates, meaning customers get consistent, responsive interactions whether they contact a business during peak hours or the middle of the night. The goal is to make every touchpoint feel personal, not automated, even when technology is doing part of the work. A notable part of Altria's service lineup is Maria, their proprietary AI-powered, cloud-based agent. Maria is multilingual and purpose-built for the BPO sector. For clients that need to handle high volumes of customer interactions across different languages, Maria can extend capacity without a proportional increase in staffing costs. It is a practical option for businesses that need to scale quickly or serve customers in multiple markets. Altria also offers support for building out customer care teams, handling the process from staffing through to execution. The combination of human agents, AI tools, and cloud-based infrastructure means clients are not locked into a single model. Whether a business needs full outsourced support or wants to supplement an existing team, Altria's setup is built to accommodate different operating requirements. For businesses considering customer support outsourcing to the Philippines, Altria is worth reaching out to. Visit their website to share your requirements and get a clearer picture of how their AI-integrated model could work for your operation.

AmeeraTel is an AI-powered BPO headquartered in Cebu City, Philippines, built for companies that want outsourcing without the overhead. With 600+ seats and 24/7 time-zone coverage, the team handles customer service, back-office operations, bookkeeping, and more, with skilled Filipino agents and AI working side by side on every engagement. The approach is straightforward: automate the repetitive work, keep humans on anything that requires judgment or care. The result is a 40% faster first response, lower cost per task, and consistent quality that does not depend on any single person. AI is designed into every workflow from day one, not added on later. That includes AI ticket triage, document processing, conversational bots, and real-time analytics across your operations. For businesses exploring call center Philippines options or broader back-office outsourcing, AmeeraTel offers flexible terms and no long-term contracts, making it a practical fit for startups and scaling companies alike. Reach out to the team to discuss your needs and get a quote.

Ameridial - Manila, Philippines is the Mandaluyong City site of Ameridial, a U. S.-based healthcare BPO and call center company founded in 1987. The company works with health plans, healthcare providers, pharmacies, and MedTech companies that need HIPAA-compliant member services, patient access, revenue cycle, and contact center support handled by teams trained specifically for regulated healthcare, rather than building that capability in house. Services span member enrollment and eligibility, member onboarding and education, benefit management support, open enrollment and ACA plan support, and population health outreach for payer organizations. For providers, the scope covers provider network management, healthcare claims processing, provider data management, and physician credentialing, alongside compliance work such as utilization management and prior authorization, appeals and grievances, and payment integrity audits. Patient-facing support includes medical appointment scheduling, patient inquiries, and preventive care reminders, plus revenue cycle tasks such as eligibility verification, medical coding, AR follow-up, and denial management. Additional lines cover medical device customer service and order tracking, and pharmacy services including prescription processing, refill management, and insurance verification. Clients described on the company's site include payer organizations such as ACA marketplace plans, commercial health plans, Medicare and Medicaid plans, and third-party administrators; healthcare providers ranging from hospitals and health systems to clinics, dental practices, and federally qualified health centers; MedTech companies including durable medical equipment suppliers and diagnostic device makers; and pharmacies, from independent stores to pharmacy benefit managers and specialty pharmacies. Ameridial holds SOC 2 Type II, ISO 27001:2022, and PCI DSS 4.0.1 certification, operates under HIPAA compliance, and is a certified Minority Business Enterprise. The company reports a 98% average QA score across its healthcare programs, reviewing interactions through an AI-driven quality management system rather than sampling. Delivery is spread across more than ten locations, combining U. S.-based teams with global support centers that include the Philippines, India, and other countries, and pharmacy and multilingual call center support is offered alongside the core healthcare programs. For payers, providers, pharmacies, and MedTech companies evaluating outsourced healthcare communication, the Manila site forms part of that wider delivery network, applying the same compliance standards and quality monitoring the company uses across its healthcare portfolio.

We have been successfully outsourcing in the Philippines since 2005 with everything from out-bound lead generation, chat support, customer support, phone answering and software development just to name a few. The Business Process Outsourcing (BPO) list of services continues to grow and expand every year. We have different models to meet the different needs of our clients. From just one personal assistant to setting up a full-scale operation, Ameritel BPO has you covered. Staffing to suit your needs. If you’re struggling to get on site staff or with finding employees that fit your budget then remote staffing is a great solution to solve your problems and keep your projects running without any roadblocks. This allows you to hire staff outside of your office suited to your specific needs. Based on your input we will assist with staffing the right people to make sure you project is a massive success. We have a physical site for your remote staff to report to and work based on your directives. Having a physical location allows them to keep a steady routine and be in more of a “work mindset” during your operating hours. This also helps prevent several setbacks that could occur while working from home such as power outages and loss of internet connection. We have a stable high speed business connection and generators on site to ensure nothing gets in the way of your team’s productivity. We will conduct pre-screening sessions and can implement online assessments based on your own criteria as part of the candidate selection process. Then, you have the final say on who makes the team. Once hired we will take care of the overhead processes such as contracts, payroll, monitoring, and reporting. This service involves you entrusting your recruiting efforts to us. You could pass part of your recruitment process or all of the process over to us. It is totally up to you with how involved you want to remain in the start-to-finish recruiting steps.

Amicassa Process Solutions, Inc. Is a BPO Philippines company headquartered in Makati City, offering outsourcing services designed to help businesses cut operational overhead and keep their core teams focused on growth. The company covers customer support, back office processing, data entry, and virtual assistant work, giving clients a practical path to offloading repetitive, high-volume tasks without sacrificing quality or control. Makati City is home to some of the strongest BPO talent in Southeast Asia, and Amicassa draws on that pool to staff teams that communicate clearly, follow defined processes, and deliver consistent output. If your business is exploring back office support, customer support staffing, or other outsourcing needs, Amicassa Process Solutions is open to discussing what a partnership could look like. Connect with their team to outline your requirements and request a quote.

Amihan Solutions builds dedicated remote teams in the Philippines for businesses that want quality without the overhead. Swiss-managed and Philippines-based, the company combines European management standards with access to a deep pool of educated, English-speaking professionals in one of the most established outsourcing markets in Asia. The model is straightforward: Amihan finds, vets, and places specialists across technology and corporate functions, matching each hire to a client's workflows, goals, and company culture. There are no hidden fees and no surprises on cost. Across 12 industries and 14 service areas, the company maintains a 97% client success rate, making it a dependable partner for businesses looking to scale their back office operations, technical support, or core teams through a BPO Philippines provider. Whether you need a single remote professional or a full outsourcing team, Amihan Solutions offers a transparent, flexible path to building real capacity. Reach out to connect with their team or request a quote.

Angeles City Call Center is a business process outsourcing provider with offices located in Angeles City, Philippines, operating since 2006 from the Clark Freeport Zone. The company runs multiple sites, including locations in Bacolod, the United States, and Georgia; this listing covers specifically the company's Angeles City operation. Buyers working with this location gain access to recruited, full-time call center staff managed on their behalf, without needing to set up or run an office of their own. The Angeles City site provides call center services built around staff who work full time on behalf of a client from the company's own facility rather than the client's premises. Recruitment of that staff, along with the HR and IT administration involved in keeping them employed, is handled directly by the company. Alongside staffing, the location also offers office space for lease on a seat-leasing basis, giving companies that already employ remote staff a ready workspace instead of the cost of building their own. Seat pricing is tiered, with the per-seat cost decreasing as the number of seats leased increases from small blocks up to twenty or more. Clients placing staff or leasing seats through the Angeles City site include organizations in healthcare and energy, industries the company is positioned to support with dedicated customer-facing and administrative personnel. Operationally, the Angeles City facility covers roughly 31,000 square feet within the Philexcel Business Park in Clark Freeport, Mabalacat, Pampanga, and is built with fiber optic cabling and a centralized server to support the staff based there. Angeles City Call Center operates as a subsidiary of Clark Staff, an American-owned and operated corporation also headquartered in the Clark Economic Zone. For a buyer comparing offshore call center and back-office options in the Clark area of the Philippines, the Angeles City location pairs dedicated staffing with on-site office space under a single roof.

Antasis brings more than 20 years of BPO and customer experience expertise to businesses across Southeast Asia. Headquartered in Cebu City, Philippines, with regional offices in Singapore and Malaysia, the company handles over 10 million calls annually and has served more than 30,000 customers. For companies that need reliable outsourcing without sacrificing quality, Antasis functions as a long-term operational partner rather than a transactional vendor. The service range covers both front-office and back-office work. On the customer-facing side, Antasis manages inbound customer support, technical helpdesk, and omnichannel engagement across voice, chat, and digital channels. Outbound work includes sales calls, lead generation, and prospect outreach aimed at converting contacts into paying customers. Back office offerings span HR and payroll administration, facility and IT support, order processing, medical billing, appointment scheduling, and fraud detection for financial clients. For businesses with non-standard requirements, the team also builds custom outsourcing solutions from scratch. Antasis serves four industries in depth. Healthcare providers use the company for compliant patient support, scheduling, and billing. E-commerce businesses rely on the team to absorb order volume and keep customer satisfaction high during peak periods. One client in this space achieved a 30% increase in customer satisfaction and a 40% reduction in response times after deploying a 24/7 omnichannel support team backed by AI-powered chat assistance. Financial institutions trust Antasis with secure back office processes and fraud monitoring. IT and SaaS companies bring in the team for technical support, user onboarding, and administrative functions. Operations run around the clock with a 99.9% uptime commitment, giving clients continuous coverage across time zones. The technology layer includes AI-powered chatbots, integrated CRM and ticketing platforms, real-time analytics, and enterprise-grade security tools, making this a capable AI-ready BPO for businesses that need more than basic call center Philippines coverage. Pricing is structured to fit different engagement models: a per-hour plan starting at $19 suits businesses with variable volumes, while per-seat arrangements work for companies that need dedicated full-time agents. Custom pricing is available for larger programs. The company has received more than 50 international awards. Businesses exploring customer support outsourcing, back office solutions, or a full BPO Philippines partnership can reach Antasis through its regional contact teams in Singapore, Malaysia, or the Philippines. Whether the engagement is a short-term project or a multi-year contract, the team is ready to scope a solution that fits. Reach out to the nearest regional office to start the conversation.

Apollo Ecommerce BPO is a Philippines-based outsourcing provider focused specifically on the operational needs of ecommerce businesses. Based in Antipolo, the company works with online sellers and ecommerce brands that need reliable back office and customer-facing support without the overhead of building those teams in-house. Ecommerce operations are the core of what Apollo does. Whether a business needs help managing customer inquiries, processing orders, or handling the day-to-day administrative work that keeps an online store running, the team is built around those use cases. The company positions itself as a partner for ecommerce brands that want to outsource competently rather than generically, connecting clients with experts before any engagement begins. For businesses looking at BPO Philippines options, Apollo Ecommerce BPO offers a focused alternative to generalist call center Philippines providers. Outsourcing to a team that understands ecommerce workflows means less ramp-up time and fewer handoff issues. If you want to explore what that looks like for your operation, the team invites you to start with a conversation.

At ARC Alphonetics Call Center, we specialize in delivering versatile lead generation services backed by strong technological expertise. Our integrated online and offline marketing solutions are designed to provide high-quality, pre-qualified leads across multiple industries. We deliver inbound pre-qualified calls tailored to your lead requirements. Every enquiry is warmly introduced to your sales team over the phone, ensuring higher engagement and conversion. We run our own dedicated email servers backed by a team of top professional mailers. Our email marketing solutions are designed to sell products and services, generate high-quality leads, and distribute press releases with maximum reach and impact. We provide access to comprehensive data across virtually every industry. Whether you need broad general data or highly specific demographic and industry-targeted data, we tailor our solutions to match your company’s exact requirements. 1st floor ReHub Bldg #7 Kitanlad Street cor. #12, Quezon Ave, Quezon City, Philippines.

AristoSourcing connects businesses with skilled offshore talent, operating across both the Philippines and South Africa to give clients flexible outsourcing options that most providers simply cannot offer. Based in Davao City, the team works with companies that want reliable back office support, customer service, and virtual assistance without the overhead of building in-house teams. What sets AristoSourcing apart is their emphasis on education and process. Alongside their BPO Philippines operations, they publish in-depth outsourcing resources, including a comprehensive guide developed with management coach Mads Singers and outsourcing expert Janus Basnov. That knowledge-first approach means clients get a partner who understands how to build outsourced teams that actually perform, not just fill seats. Whether you are exploring call center Philippines options, need back office processing, or want a dedicated virtual assistant team, AristoSourcing is worth a conversation. Reach out to request a quote or learn how their outsourcing model fits your business.