Customer Support Companies in the Philippines

Probe CX | The Curve is the Makati City site of Probe CX, a customer experience management and business process outsourcing provider that combines contact center delivery with data, AI and digital transformation services. Buyers engaging this site work with a team of more than 1,000 people spanning customer support, technical support, back office operations, and CX strategy and consulting. On the services side, Probe CX runs core BPO and customer experience management operations, including customer support and technical support delivered across voice and digital channels, alongside back office operations for processing and administrative work. Its digital and AI practice covers data, analytics and AI, intelligent automation, and digitally enabled CX built for connected, AI-powered customer experience ecosystems. A consulting and transformation practice, described as more than 150 in-house experts, works on operating model design and execution, and the company also lists specialised enterprise services such as collections as a service alongside its core support functions. Probe CX positions itself around complex, highly regulated sectors, and this Makati City listing is built around government, retail and financial services clients specifically. Its wider industry focus, as described on its own site, spans banking and financial services, ecommerce, healthcare, retail, telecom, transport, insurance, hospitality and energy, reflecting a client base of enterprise and government organizations with regulatory and compliance requirements. Probe CX describes itself as operating with more than 45 years of combined industry experience and says it is the partner of choice for more than 65 enterprise and government organizations across Australia and New Zealand, pointing to an established delivery relationship with that market. The Makati City site referenced in this listing forms part of that wider delivery footprint, providing Philippine-based capacity for the group's customer experience and back office operations. For buyers assessing outsourcing partners in the Philippines, this listing covers Probe CX's Makati City operation within a larger, multi-country group focused on customer experience management, AI-enabled automation and back office support for regulated and enterprise clients.

Productivity Technologies Services, Incorporated (PTSI) is a Makati City-based BPO provider that helps businesses hand off operational work to a capable, English-proficient team in the Philippines. Operating from one of the country's premier commercial districts, PTSI is positioned to deliver customer support, back office processing, data entry, and technical support services to clients who need consistent, accountable execution. The Philippines outsourcing industry is built on a workforce with strong service culture and communication skills, and PTSI taps directly into that advantage. Whether a client needs a dedicated customer support team, reliable back office coverage, or an AI-ready BPO partner prepared to work alongside modern automation tools, PTSI offers engagement models that can be structured to fit the scope of the work. For companies evaluating call center Philippines options or looking to expand their outsourcing footprint, PTSI is worth a conversation. Reach out through their website to share your requirements and request a quote.

We provide top-notch outsourcing solutions to help start-ups to mid-size businesses worldwide achieve their goals. With a strong presence in the dynamic business landscape of the Philippines, we are committed to delivering exceptional services and building long-lasting partnerships. Running a business requires a plethora of resources. It would be best to make sure that your operations would go smoothly. These resources include time, money, and human resources, among others. Outsourcing tasks allows businesses to reduce costs, streamline operations, and focus on their core competencies, leading to increased efficiency and productivity. Companies can access the necessary skills and knowledge to improve results and maintain market competitiveness by tapping into specialized external expertise. We are a passionate group that believes that a happy individual makes for a productive employee. So we train and develop our staff in a progressive, fun, and inclusive environment so they can give businesses like yours the best version of their professional selves. We are composed of a high-performing management team with exceptional leadership qualities, commanding the highest level of expectations from both shareholders and clients. Our management team is supported by highly experienced, skilled and trained professionals. At Prominent Outsource, we establish solid work relationships. Stellar work ethics including sound judgment, honesty, dependability, and loyalty. We instill self-awareness, accountability, and truthfulness in everyone.

Qallity Inc. Is a Bacolod-based outsourcing company that keeps back-office operations accurate, controlled, and running to schedule. The company handles finance and admin operations, customer support, data processing, and general operational coordination, all delivered under defined SLAs and a formal QA framework. For teams that have outgrown ad-hoc processes, Qallity provides the structure that prevents errors from compounding. The quality layer is what makes the model work. Every engagement is backed by sampling plans, QA scorecards, documented SOPs, and root-cause tracking, so performance stays consistent as volume increases. This is back office outsourcing in the Philippines built for accountability, not just task completion. Qallity works through a four-stage delivery process covering scoping, SOP design, launch stabilization, and continuous improvement. Whether the need is invoice reconciliation, inbox and ticket management, data validation, or daily operational routines, the team can put together a clear operating model. Connect with Qallity to outline your workflow and get a practical plan.

Quality Management Solutions (QMS) takes on the quality assurance and compliance work that most organizations struggle to manage in-house. Based in Cainta in the Philippines, QMS handles high-stakes administrative and operational tasks across several industries, giving clients the room to focus on their core business. With over 90,000 satisfied customers and more than 30 years of BPO experience, the company has built a track record for handling complex, detail-intensive outsourcing work with consistency. QMS operates across three service areas. Its front and back-office solutions place both voice and non-voice customer support agents to take on the routine but critical tasks that slow down in-house teams. For healthcare organizations, QMS provides dedicated back office and administrative support to skilled nursing facilities, home care facilities, and medical offices, drawing on more than 15 years of direct experience in that space and supporting over 15,000 skilled nursing facility beds. The third pillar is clinical trials support, where QMS delivers pharmacovigilance services, clinical trial monitoring, inspection readiness preparation, and clinical quality audits, backed by experience across more than 25 registrational clinical trials. Healthcare is QMS's primary industry focus. The company understands the compliance demands, documentation burdens, and operational pressures that nursing homes, assisted living facilities, and medical offices carry. On the clinical side, QMS works with biopharma companies and research organizations that need a reliable outsourcing partner for the regulatory and monitoring functions of drug development, a segment the Philippine government and research community are increasingly positioning the country to lead across ASEAN. What separates QMS in the BPO Philippines market is the depth of its specialization. General back office outsourcing and customer support are handled alongside technically complex healthcare and pharma work, a combination that is not common among call center Philippines providers. Three decades of outsourcing operations means the processes, staffing models, and quality controls are well established rather than improvised. If your organization needs to hand off compliance-heavy or administratively intensive functions, QMS is worth a direct conversation. Visit their website to describe your requirements and explore how their outsourcing model can fit your business.

Qualfon is a global customer experience company that helps businesses build stronger relationships with their customers through well-trained, motivated teams. With operations across 8 countries and 10 U. S. States, Qualfon brings the reach of a large-scale outsourcing provider alongside a culture focused on making each customer interaction count. Their Dumaguete City site is part of this worldwide network, giving businesses access to skilled Filipino talent and the cost advantages that make BPO Philippines one of the most sought-after outsourcing destinations for companies of all sizes. The company's core offering is customer service outsourcing, with a range of roles designed to match the complexity of each client's operation. A standout capability is their licensed insurance customer service team, which handles Property and Casualty inquiries from agents who hold active P&C licenses. This is a specialized function that requires certified personnel, giving clients in the insurance space a compliant, qualified team without the overhead of building one in-house. Beyond insurance, Qualfon runs customer service operations across multiple locations worldwide, covering the full scope of inbound support and customer contact work. Their support, corporate, and operations functions round out the service offering. These teams keep Qualfon's global delivery engine running and provide clients with back office and operational support capabilities. Whether a business needs front-line customer contact or the behind-the-scenes work that supports it, Qualfon is set up to provide both from a single outsourcing partner. What sets Qualfon apart operationally is their approach to the employee experience as a direct driver of client outcomes. The company describes its environment as engaging, respectful, and supportive, with clear paths for career growth built into the structure. The thinking is practical: agents who feel genuinely valued deliver better interactions, and better interactions mean better results for the clients they represent. For companies evaluating call center Philippines options, this people-first philosophy offers a meaningful difference in a competitive market. Qualfon also positions itself If you are exploring outsourcing options for customer support or back office functions, Qualfon's Dumaguete City operation is worth adding to your shortlist. Visit their website or reach out directly to learn how their global team can be configured around your specific needs.

Outsourced sales, revenue operations alignment, and customer retention programs. Q-Drive governance. Qai Growth technology. Vertical expertise in healthcare, insurance, telecom, financial services, and SaaS. Customer Experience Contact center programs that run on Qai Care AI from day one. 100% interaction monitoring. Continuous associate coaching. Performance that compounds over time. Personalized direct mail and regulated print for healthcare, financial services, and insurance. HIPAA and SOC-compliant production at scale. Time-sensitive programs delivered without error. Personalized direct mail, HIPAA-compliant regulated print, and on-demand production for healthcare, insurance, and financial services. Time-sensitive. Compliance-aware. Multi-facility. Learn more… Inbound care, AI innovation, and back office support across regulated industries. 36 active Qai Care AI deployments. Associate attrition 30-50% below industry average. Learn more… Outsourced sales programs, revenue operations, and retention solutions governed by Q-Drive and powered by the Qai Growth technology suite. We operate in healthcare, insurance, telecom, financial services, and SaaS. Learn more…

Qualfon Philippines, Inc. - CDO is the Cagayan de Oro City location of Qualfon, a business process outsourcing company that runs AI-governed performance programs for enterprise clients. The company positions itself around one operating model covering customer acquisition, service delivery, and retention, and this site delivers the contact center, back office, and customer experience work that sits at the center of that model. Core services include inbound call center support, technical support, and general customer support, together with back office processing and data entry. Customer experience management is run through the Qai Care AI platform, with full interaction monitoring and ongoing coaching for the associates handling client programs. Qualfon's wider service lines, offered across the business, also include outsourced sales, revenue operations, customer retention programs, and direct mail and regulated print production for clients with HIPAA and SOC compliance requirements. Client industries named by the company include financial services, insurance, healthcare, retail and ecommerce, telecom, automotive, life sciences and pharma, and SaaS and technology. Its programs are described as designed for the compliance standards and accountability demands of regulated industries, an approach it applies across its contact center and back office services. Qualfon was founded in 1995 and has grown into a global company of roughly 12,000 people, headquartered in Highland Park, Michigan, with operations across multiple countries and time zones, of which the Cagayan de Oro site is part. Its contact center programs run on the Qai Care AI platform and its revenue programs on the Qai Growth technology suite, overseen by a Transformation Management Office that manages 36 active AI deployments across client programs. The company reports associate attrition 30 to 50 percent below industry average, tracks more than 1,000 monthly KPIs, and cites an average adherence rate of 93 percent against its performance goals. For businesses in regulated or compliance-sensitive sectors that need contact center, back office, or customer experience support, Qualfon Philippines, Inc. - CDO provides access to that model from its Cagayan de Oro operation.

Quality Leads BPO is a call center outsourcing and offshore staffing company based in Dumaguete City, Philippines. The company builds dedicated offshore teams for customer support, telemarketing, technical support, virtual assistants and back-office tasks, aimed at businesses that want an outsourced team without handling recruitment or facilities themselves. New clients work directly with the company's founder to scope a project, and staff assigned to an account can be changed later if the fit is not right. The service list covers customer support, technical support, lead generation and telemarketing, virtual assistants, data entry and web development, along with email and chat ticket handling and search engine optimization work. Within telemarketing, described campaigns include live transfers for Medicare, ACA plans, solar, auto warranty, credit repair and debt settlement offers, along with appointment setting for real estate. Virtual assistant work listed includes medical record retrieval, business research, lead generation and patient screening across cgx, immuno and neuro campaigns. Client work described by the company spans healthcare, through patient screening and medical record retrieval; real estate, through appointment setting; telecommunications, through customer and technical support for accounts such as Xstream TV and CBC Telecommunications, plus dispatch support for a taxi service; financial services, through credit repair and debt settlement live transfers; and solar energy, through solar live transfer campaigns. Staff work from the company's office in Dumaguete City rather than remotely, and new clients are offered a free three-day trial period before committing to ongoing work. Account reporting is built around daily, weekly and monthly KPI tracking, with an end-of-day report sent to clients so they can follow account activity and progress toward targets. Work on each account follows protocols and guidelines agreed with the client, with real-time updates provided along the way. Quality Leads BPO presents itself as a mid-size, hands-on outsourcing partner suited to small and growing businesses seeking offshore support across sales, customer service and administrative functions.

Quantrics Enterprises Inc. Is a Taytay, Philippines-based Customer Service Outsourcing company. The team provides Customer Service Outsourcing and Call Center Services.

RELX | Reed Elsevier Shared Services in Iloilo City is the Philippines-based operations center for RELX, a global information analytics company serving professional and business customers across more than 40 countries. From its Iloilo base, the center delivers a wide range of back-office and knowledge-intensive outsourcing functions, including Finance and Accounting, Legal Support, Technology, Human Resources, Sales, Marketing, and Customer Support, all directed at RELX's international business divisions. The center's scope covers four major RELX segments. Teams support LexisNexis Risk Solutions on fraud detection, anti-money laundering, and insurance analytics. For Elsevier, the scientific and medical publishing arm, associates work on research platforms, funding discovery tools, and clinical decision resources used by doctors, nurses, universities, and research institutions globally. LexisNexis Legal & Professional work covers legal research tools and practice management platforms for law firms and corporations worldwide. A fourth segment, RX Global, involves data and digital products for more than 400 exhibitions across 22 countries and 42 industry sectors. The professionals in Iloilo are not generalist call center agents but specialists in information, analytics, and decision tools. Roles span customer support and sales operations through to finance, accounting, human resources, legal, and technology functions, all feeding a global knowledge economy. This depth makes the center a strong example of what BPO Philippines can deliver beyond traditional voice and data entry work. As an outsourcing employer, RELX | Reed Elsevier has earned significant recognition. Accolades include a Silver Stevie Award for Employer of the Year in Business Products and Professional Services, a Top 25 ranking in the Global Inspiring Workplaces list, a Top 3 ranking in Inspiring Workplaces Asia, and a spot in the Inquirer & Statista list of the Philippines' Best Employers. The Asia CEO Awards named it Top Employer of the Year, and HR Excellence Awards recognized the center for hybrid working and workforce flexibility. Employee reviews on Jobstreet and Indeed consistently point to genuine work-life balance, strong benefits, and a culture that supports continuous learning across diverse outsourcing functions. For organizations benchmarking BPO Philippines operations or exploring how AI-ready back-office and knowledge process outsourcing models work at scale, RELX | Reed Elsevier Shared Services in Iloilo is worth a closer look. Visit the RELX website to learn more about their operations or to connect with the team.

We build and manage high-performing teams in the Philippines, so you can focus on growth. Australian owned, Filipino managed. Globally competitive. Liam Bal is the Chairman and co-founder of Regent BP, an Australian-owned offshore staffing solutions company headquartered in Cebu, Philippines. Since founding the company, Liam has been the driving force behind Regent's vision to deliver high-quality, cost-effective business process outsourcing services that bridge Australian businesses with top-tier Filipino talent. Based in Australia, Liam brings a strong business acumen and a deep understanding of what Australian companies need from an offshore partner, reliability, transparency, and genuine service quality. His hands-on, founder-led approach has shaped Regent's culture from the ground up, fostering a people-first environment that values both its clients and its team members in Cebu. Under Liam's chairmanship, Regent BP has grown into a trusted outsourcing partner for businesses across Australia, offering tailored staffing solutions across a wide range of industries and functions. His vision continues to guide the company's expansion, ensuring Regent remains true to its founding principles while evolving to meet the demands of a dynamic global marketplace. Ana Marie's leadership is forged from nearly two decades of BPO experience. Since 2007, she's risen from frontline service to CEO, gaining an exhaustive understanding of how successful businesses operate. At Regent's helm, Ana Marie helps small businesses maximize potential through smarter, value-driven operations. Her mission: align Australian partners' visionary goals with top-tier Filipino talent.