Qualfon Philippines, Inc. - CDO

Qualfon Philippines, Inc. - CDO is the Cagayan de Oro City location of Qualfon, a business process outsourcing company that runs AI-governed performance programs for enterprise clients. The company positions itself around one operating model covering customer acquisition, service delivery, and retention, and this site delivers the contact center, back office, and customer experience work that sits at the center of that model.

Core services include inbound call center support, technical support, and general customer support, together with back office processing and data entry. Customer experience management is run through the Qai Care AI platform, with full interaction monitoring and ongoing coaching for the associates handling client programs. Qualfon's wider service lines, offered across the business, also include outsourced sales, revenue operations, customer retention programs, and direct mail and regulated print production for clients with HIPAA and SOC compliance requirements.

Client industries named by the company include financial services, insurance, healthcare, retail and ecommerce, telecom, automotive, life sciences and pharma, and SaaS and technology. Its programs are described as designed for the compliance standards and accountability demands of regulated industries, an approach it applies across its contact center and back office services.

Qualfon was founded in 1995 and has grown into a global company of roughly 12,000 people, headquartered in Highland Park, Michigan, with operations across multiple countries and time zones, of which the Cagayan de Oro site is part. Its contact center programs run on the Qai Care AI platform and its revenue programs on the Qai Growth technology suite, overseen by a Transformation Management Office that manages 36 active AI deployments across client programs. The company reports associate attrition 30 to 50 percent below industry average, tracks more than 1,000 monthly KPIs, and cites an average adherence rate of 93 percent against its performance goals.

For businesses in regulated or compliance-sensitive sectors that need contact center, back office, or customer experience support, Qualfon Philippines, Inc. - CDO provides access to that model from its Cagayan de Oro operation.