Retail BPO Companies in the Philippines

Top Asia Management is a DOLE-registered service contracting company based in San Juan City, Philippines, with over 15 years of experience placing and managing outsourced talent for businesses across food service, hospitality, back office, and retail. Business owners who work with Top Asia hand off the full cycle: sourcing, recruiting, deploying, payroll disbursement, and government compliance covering SSS, PhilHealth, Pag-Ibig, and TIN registration. The result is leaner HR overhead and a workforce that is managed, compliant, and ready to perform. Top Asia has earned the trust of some of the Philippines' most recognized food and retail brands, including Jollibee, Chowking, Mang Inasal, Greenwich, and Dunkin' Donuts. Their in-house labor and legal relations team handles disputes and regulatory requirements so principals can focus on running the business. Manpower augmentation for seasonal peaks and project-based employment is a core part of what they do in the Philippine outsourcing market. If you are looking for a reliable back office and workforce outsourcing partner in the Philippines with a proven compliance track record, Top Asia is worth a conversation. Reach out through their website to discuss your manpower requirements.

Transcom is a global customer experience outsourcing company that helps brands turn every service interaction into measurable business results. With operations spanning 99+ languages and clients across fintech, telecommunications, healthcare, consumer electronics, and retail, Transcom delivers end-to-end customer support, technical support, and trust and safety solutions backed by AI-powered tools and deep operational expertise. As a BPO Philippines provider with a truly global footprint, Transcom combines certified quality management with proven technology integration. Certifications include PCI DSS, SOC 2, ISO 9001, and ISO 27001. Industry analysts including ISG, Everest Group, NelsonHall, and the European Contact Centre and Customer Service Awards have recognized the company across multiple categories in 2025. Client results include 45% faster resolution times, 85%+ productivity gains through AI-powered voice routing, and €500k in monthly savings for a European telecommunications client. If you need a call center Philippines or outsourcing partner that delivers real ROI, reach out to Transcom to explore what's possible.

Transcom is a global customer experience company delivering outsourcing services from the Philippines and dozens of markets worldwide. For BPO Philippines buyers, the Bacolod facility brings the same enterprise-grade quality the brand is recognized for, covering customer support, technical support, content moderation, trust and safety services including KYC and fraud prevention, and AI-powered CX transformation. Operations run 24/7 across 99+ languages, backed by PCI DSS, SOC 2, ISO 9001, and ISO 27001 certifications. The client roster spans fintech, telecommunications, healthcare, consumer electronics, automotive, and retail. Documented results include a 16-year call center partnership with a global payments leader, a 45% resolution time improvement for a luxury appliance brand, monthly savings of €500,000 for a major European telco, and 13 years supporting millions of patients in 180 countries for a pharmaceutical company. These outcomes come from pairing trained agents with AI automation and a process discipline that analyst firms including ISG, Everest Group, and NelsonHall have consistently recognized. If you are looking for a customer support or back office outsourcing partner that ties every engagement to measurable results, Transcom Bacolod is worth a conversation. Reach out to discuss your CX goals.

Transcom is a global customer experience outsourcing company with operations in the Philippines, built for clients who need consistent, measurable results across high-volume programs. From fintech and telecommunications to healthcare, consumer electronics, and retail, Transcom delivers end-to-end customer support, technical support, content moderation, trust and safety, and back office services across 99+ languages in 25+ markets. As a BPO Philippines partner, Transcom combines AI-powered tools with trained agents to cut resolution times, improve satisfaction scores, and reduce operating costs. Published client results include a 45% reduction in resolution time for a luxury brand, €500,000 in monthly savings for a European telco, and over 16 years of proven CX partnership with a global fintech leader. The company holds ISO 9001, ISO 27001, PCI DSS, SOC 2, and TISAX certifications, and earned recognition from ISG Provider Lens, Everest Group, and NelsonHall in 2025. For businesses looking to scale call center Philippines operations or outsource customer experience functions without compromising compliance or quality, Transcom is worth a conversation. Reach out to their Bacolod team to discuss your program.

Founded on February 10, 2025, Uconnect was established to transform the recruitment landscape by providing tailored manpower solutions across industries. Evolving from our parent company, a recruitment agency founded on February 14, 2022, we may be a startup, but our team brings years of industry expertise, ensuring excellence in every service we deliver. We understand that assembling the right team is crucial to business success, yet the recruitment process can be time-consuming and complex. That’s where we come in. At Uconnect, we specialize in customized workforce solutions that simplify hiring, allowing businesses to focus on their core operations while we handle talent acquisition, onboarding, compliance, and payroll management. At Uconnect Manpower Solutions, we specialize in bridging the gap between skilled talent and thriving businesses. Our comprehensive workforce services are tailored to meet the unique demands of various industries, ensuring seamless integration and exceptional performance. Whether you’re looking for temporary staffing, permanent placements, or project-based support, we provide solutions that empower growth and drive success. At Uconnect Corp., we are grateful for our dedicated team of Recruitment Leads, Supervisors, Specialists, and Associates. Each member brings valuable experience in sourcing and recruitment, and we continuously strive to refine our approach to better serve our clients. We believe in more than just filling positions, we take the time to understand the needs of both clients and candidates, ensuring a thoughtful and well-matched connection. Our goal is to provide a smooth and efficient hiring experience, built on trust, integrity, and a commitment to long-term success. We take pride in serving a diverse range of clients across various industries, from small businesses to large corporations. At Uconnect Manpower Solutions, our clients are more than just partners, they are the foundation of our success.

In addition to saving up to 70% on labor cost, you also save 100% on office, equipment and utilities. This allows your organization to be more competitive, sustainable and profitable. Imagine paying entry-level prices and getting expert-level service. We have the expertise to improve internal processes while maintaining efficiency. Give clients the flexibility, responsiveness and creativity needed to navigate today’s customer experience challenges with peace of mind. Our BPO outsource services offer exceptional nearshore, offshore and work-at-home solutions for all your customer engagement needs, using robust and cost-effective delivery models that give your business a competitive edge. Our team has a high level of spoken and written English, Spanish & French. We have native speakers and bilingual teams, eliminating language barriers., “I wanted to take a moment and thank you for the support you’ve provided us over the last few months. As our business grows and processes change, hope that our relationship with VLBPO will continue to grow too! As a business process outsourcing provider, VLBPO delivers call center outsourcing, customer service outsourcing, virtual assistant services, back-office support, IT help desk, trust & safety moderation, and debt collections. We operate from nearshore centers in Jamaica, the Dominican Republic, and the Philippines, with programs built around your KPIs.

With our expertise, we ensure success and growth for your business. Gaining global reach with our 361 degrees promise of service. Our customer care services stretch beyond problem resolution. Providing inbound and outbound calls, live chat, and email support, we offer a proactive and thoughtful approach to exceed customer expectations, ensuring a seamless and superior interaction experience. Offering social media management and marketing services, we connect, engage, and delight customers online. We anticipate audience needs and exceed expectations, ensuring a vibrant and positive brand presence across various platforms. Harnessing the power of data, our services ensure its accuracy, security, and usability from data entry and cleaning to transformation, classification, and validation. We equip your business with a robust foundation for data-driven decisions. Through our staff augmentation services, we bolster your operational capacity. We provide skilled professionals who integrate smoothly with your existing team and align with your business culture, enabling effortless scalability. That’s where our 361° Degree Service comes in. It symbolizes our commitment to continuous improvement, to striving for that extra degree of effort in all we do. It’s about anticipating your needs, even before they arise. It’s about not just solving problems, but preventing them.

WNS Global Services brings deep vertical expertise to Business Process Management, covering insurance, healthcare, finance and accounting, travel, and hospitality. Now part of Capgemini following the October 2025 acquisition, the company operates across more than 50 countries, giving clients a genuinely global delivery network. For companies exploring outsourcing, WNS goes well beyond standard call center Philippines voice operations. Their back office work spans analytics-driven claims administration, revenue cycle management, and complex travel logistics, with domain specialists handling each vertical. Customer support is one layer of what they deliver, not the whole picture. If you're evaluating a BPO Philippines partner with proven vertical depth, connect with WNS through BPOAI.ai to explore what they can take off your plate.

XP Plus is a Philippines-based BPO headquartered in Cebu City, with a US office in Cerritos, California. Operating as a division of Selling Partners Inc. The company sits at an unusual intersection: American business expectations met by Philippine outsourcing capability. Clients get reduced operating costs, cleaner internal workflows, and customer interactions that reflect well on their own brand. The service offering runs across four main areas. Their back office team covers marketplace operations, content management, appointment setting, project management, lead generation, and sales engineering. Finance services include bookkeeping, order management, refund processing, and collections. On the digital marketing side, the team handles content writing, email marketing, graphic design, video editing, and ad coordination. Their IT division goes well beyond standard help desk support, with capabilities in web development, Salesforce, Oracle administration, system network administration, telephony, and AI automation and development. What separates XP Plus from many BPO Philippines providers is that they have built and deployed their own AI tools. XPAI is an AI assistant that handles customer queries around the clock from a predefined knowledge base. XPSched manages full-time and part-time nursing staff scheduling with precision. These are not third-party integrations added to a brochure. They are products the company built internally, which reflects genuine technical depth rather than borrowed credibility. Their proven client base includes logistics companies, technology firms, catalog companies, retailers, distributors, and internet resellers. Healthcare operations are supported through XPHealthConnect, a platform built for nurse placement, shift scheduling, and hospital coordination. Whether a business moves physical products, manages customer relationships at scale, or runs complex back office functions, there is a service line at XP Plus designed around it. The company holds four consecutive years of Great Place to Work certification, running from 2023 through 2027. They were also recognized among the Best Workplaces in the Philippines in 2026 and among Southeast Asia's Best Workplaces in Technology the same year. For outsourcing clients, this matters practically: low turnover means the people handling your accounts are experienced, not constantly replaced. If you are evaluating call center Philippines or back office outsourcing partners and want a team with real AI capability alongside traditional BPO services, XP Plus is worth a direct conversation. Visit their website to describe your needs and start a discussion.