Foundever Philippines - Makati

Foundever Philippines - Makati is the Makati City site of Foundever, a global customer experience (CX) company that manages customer support, technical support and back-office operations for brands across a wide range of industries. Buyers working with this location get a large-scale operation, with a team of 1,000 or more staff, backed by Foundever's broader network of CX delivery centers and technology.

The Makati site handles customer support and technical support as core services, alongside back office work and multilingual support for clients who need coverage in more than one language. On the technology side, the listing includes AI-powered CX solutions, drawing on Foundever's wider portfolio of conversational AI, generative AI, a unified agent desktop, contact center as a service, and intelligent automation. Customer experience consulting is also offered, covering CX strategy and design, CX analytics, omnichannel CX, self-service and social media CX for clients looking to plan or improve their support operations rather than simply staff them.

Foundever's corporate materials describe work across banking and financial services, crypto and web3, government, healthcare, insurance, manufacturing, media, retail and e-commerce, technology, telecoms, travel and hospitality, and utilities, along with a category the company calls disruptors. This spread points to a provider built for both established enterprises and newer, fast-moving brands rather than a single vertical.

As part of the global Foundever network, this location draws on a company that operates in 45 delivery countries, employs around 130,000 associates worldwide, and supports more than 60 languages across engagements with over 800 client brands. On data handling, Foundever states it maintains compliance with HIPAA, PCI-DSS, GDPR, SOC Type 1 and 2, and TISAX, and applies security standards across its delivery locations, which is relevant for clients in regulated industries such as healthcare, insurance and financial services.

For companies evaluating outsourced CX in Makati City, Foundever Philippines combines core support functions with AI-enabled tooling and consulting services, set within a global operation spanning dozens of countries and industries.