ePerformax Contact Centers & BPO

EPerformax Contact Centers & BPO, known as EPX, is a Philippines-based outsourcing provider that has delivered contact center and business process services since 2002. This listing represents the company's site in Parañaque, part of EPX's wider network of delivery locations across the Philippines. Buyers working with this site gain access to a customer support and back-office operation built around a formal performance-management approach rather than a single point of contact.

The Parañaque site provides customer support, inbound call center handling, and technical support for end users, alongside back-office processing. EPX layers customer experience management and performance management on top of these functions, using structured monitoring to track service quality and identify process improvements over time.

EPX's client base centers on financial technology, telecommunications, and fintech and lending companies. The company describes long-running relationships with large financial technology and telecommunications organizations, as well as work with fintech and lending marketplace businesses, reflecting a focus on regulated, compliance-sensitive sectors.

Operationally, EPX is a WBE-certified diverse supplier and holds PCI, HIPAA, and SOC 2 Type 2 certifications, relevant for clients handling payment or health information. The company applies a Six Sigma-based methodology to performance improvement and trains staff through its own Global Customer Experience and Management Academy. Its Parañaque site sits within a three-location Philippine footprint, which the company positions as giving clients delivery redundancy across sites.

For buyers evaluating outsourcing partners in financial services or telecommunications, the Parañaque site combines a long-standing Philippine market presence with a documented set of quality and data-security certifications.