Global Process Manager Inc.

Global Process Manager Inc. (GPM) helps international businesses build and run their offshore teams in the Philippines. The company operates across three service divisions: offshoring, outsourcing, and shared services center setup. Rather than simply placing staff, GPM wraps each engagement with the full operational infrastructure clients need to get productive quickly and stay compliant over the long term. The core model follows a clear three-step process. A client sends a job description, GPM sources and screens suitable candidates, and once the client selects who to hire, GPM handles all documentation and onboarding. From that point, the client manages the employee's daily output directly, while GPM takes care of everything on the ground: HR administration, payroll processing, government liaising, employee mobilization, facilities, workstations, PCs, and ongoing technology build-out and maintenance. This lets foreign companies access Philippine talent without establishing a local legal entity or navigating unfamiliar compliance requirements on their own. GPM's shared services center division is well suited to companies looking beyond simple cost savings. President Erik M. Nielsen describes the shift in the BPO Philippines market candidly: roughly two-thirds of outsourcing engagements are still driven by labor cost differences, but that segment is contracting, while the outcomes-focused segment is growing at 20% per year. GPM serves clients on both ends, and is actively moving from traditional lift-and-shift back office operations toward engagements where the offshore team also improves processes using AI and automation tools. On the AI front, GPM's leadership is encouraging AI literacy across the organization. The company views AI as a tool that enables Philippine-based teams to deliver higher-value output, not a reason to reduce headcount. With the right support infrastructure in place, clients can build AI-assisted teams capable of handling more complex work than conventional outsourcing has historically allowed. Companies looking to expand their back office, customer support, or shared services operations into the Philippines will find in GPM a provider that manages the compliance and infrastructure side of offshore employment, so the client can stay focused on results. Reach out through the GPM website to discuss your offshore staffing or outsourcing requirements.