Convoso

Convoso is a call center software company that provides an AI-powered dialer and sales contact center platform. Its flagship product, Convoso Ignite, is built for outbound and inbound sales teams that need to make more connections at scale. The platform addresses one of the most persistent challenges in outbound calling: calls being flagged as spam. Through intelligent number management and technology designed to navigate iOS call screening, Convoso helps contact centers reach more prospects. Customers have reported a 4x boost to contact rate, a 75% increase in conversions, a 400% improvement in transfer rate, and a 30% jump in sales.

For BPOs and contact centers running high-volume outbound campaigns, Convoso provides tools designed to keep agents productive and operations compliant. Workflow automation handles voicemail detection and speed-to-lead processes without manual intervention. Built-in compliance tools help teams navigate state-specific telemarketing regulations, including calling hour restrictions across the U. S. The platform connects with major CRMs and third-party applications through an open API, reducing the friction of managing disconnected systems. Inbound and outbound interactions are handled within the same environment, giving contact center managers a single place to monitor and configure omnichannel campaigns.