Copilot Circle

Copilot Circle is a Microsoft 365 Copilot adoption platform built by intranet.ai. Its core is an AI Agent that connects to a company's Microsoft 365 environment and continuously tracks how each employee actually uses Copilot, which apps they use, how often, and which features they engage with. Based on real behavior, every user is automatically classified as inactive, beginner, regular, or power user. The platform then acts on that classification by delivering personalized nudges via Microsoft Teams, serving adaptive microlearning courses with quizzes and certificates, and surfacing prompts from a library of over 600 role-specific examples. Live training sessions with certified experts complement the automated experience.

For BPO operations and contact centers rolling out Microsoft 365 Copilot, Copilot Circle addresses one of the most common failure points: employees who complete initial training but quickly abandon the tool. The platform monitors adoption across the entire workforce in real time, identifying inactive users and flagging exactly where intervention is needed without relying on surveys. Managers can track license utilization and measure ROI across large agent populations. The 600-plus prompt library gives frontline staff role-specific starting points for common tasks, reducing the friction of working with Copilot daily. New agent onboarding is handled automatically by the AI Agent, with human trainer support triggered when the platform detects a user needs it.