Convin AI

Convin AI is a platform that manages inbound customer contact across phone, SMS, and website chat without requiring human agents to be on call. The AI picks up every call within seconds, replies to inbound texts immediately, and engages website visitors the moment they arrive. During each interaction, it qualifies the customer's service need, schedules an appointment, sends a confirmation message, and logs a full transcript alongside a CRM update. The company built the product specifically for US home service businesses, where slow response times typically mean losing the job to a faster competitor.

For contact centers or BPO teams running inbound programs for home service clients, Convin AI can serve as the first tier of contact handling, absorbing routine calls and texts before they reach a live agent queue. After-hours volume, overflow during peak periods, and repeat-caller identification are handled automatically, which affects staffing requirements for those programs directly. The platform follows client-defined scripts and tone guidelines, so output stays on-brand for whichever client it represents. Every call generates a transcript and summary, giving QA teams a complete record of AI-handled interactions and a baseline for measuring performance against human agent benchmarks.