ComputerTalk

ComputerTalk is a contact center technology company that develops the ice Contact Center platform, an AI-powered solution built to modernize customer experiences and communications across all channels. The platform combines out-of-the-box modules, business application integrations, advanced analytics, and custom application support in a single offering developed entirely in-house. ComputerTalk works closely with clients to design configurations that match their specific operational requirements, and with half the staff having spent over a decade at the company, it brings a level of institutional depth that is uncommon in the contact center software space.

Contact centers and BPOs using ice Contact Center can deploy AI virtual agents to handle routine inquiries, reducing the load on live agents and helping manage per-contact costs. Interaction routing directs more complex cases to the right agent automatically, without manual sorting by supervisors. The platform's contact insights give quality teams a detailed view of how individual interactions unfold, while real-time dashboards keep operations managers informed on performance as it happens. Configurable reports support QA reviews and make it easier to back staffing or service level decisions with actual operational data.