AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
Have a story the industry should hear?
Our editors write it about your BPO, free, and confirm it with you first.
234 articles · Page 3 of 24
BPOAI Feature / Philippine BPO Industry
Andy Schachtel Keeps the People in the Loop
Sourcefit founder Andy Schachtel built a company of more than 2,000 people from a single outsourced developer. Now he asks his staff what AI is doing to their jobs.
Read the feature
Philippine BPO IndustryCan Philippine BPO Add 2 Million Jobs in the AI Era?
The Philippine BPO industry could still generate 1–2 million new jobs, but only if companies move beyond call centers into higher-value, AI-ready services.
Philippine BPO IndustryHealthcare and Financial Account BPO Job Description
39 healthcare and 13 financial account listings on the board, read line by line: the duties, the laws you train on, the shift and the pay for each.
Philippine BPO IndustryWhy Should We Hire You in BPO? Answers That Land
Five answers to why should we hire you in a BPO interview, built from what 162 agent-level listings ask for and the three risks the recruiter is pricing.
Philippine BPO IndustryCall Center Job Hiring for High School Graduate (Tagalog)
38 listing ang tumatanggap ng high school o senior high graduate, 32 ang walang hinihinging experience. Saan mag-apply, ano ang requirements, at magkano.
AI in OutsourcingInside Sourcefit's AI Work
1,860 Sourcefit offshore staff answered a survey on what AI is doing to their jobs.
Government & AI PolicyWhat Is the Philippines' AI Strategy for BPO?
The Philippines needs a unified AI strategy to protect 1.7 million BPO workers and capture a share of the $4.8-trillion global AI economy, experts said at UP Cebu.
AI Vendors & ToolsCan Philippine BPO Survive the AI Disruption?
AI automation threatens over 1 million Philippine BPO jobs, but workforce reskilling and AI tool adoption are giving the industry a path forward.
Philippine BPO IndustryIs the Philippine BPO Industry Safe from AI?
HSBC finds no AI-driven collapse in the Philippine BPO industry, with export revenues and employment still growing as the sector adjusts to automation.
Philippine BPO IndustryCelebrity Accounting Review 2026: Outsourced Bookkeeping and BIR Compliance, Examined
Celebrity Accounting sells outsourced bookkeeping, tax compliance, payroll, and business registration to companies operating in the Philippines. Here is what the firm discloses, what it does not, and how to evaluate a compliance-focused F&A outsourcer.