AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
Have a story the industry should hear?
Our editors write it about your BPO, free, and confirm it with you first.
234 articles in Government · Page 1 of 24
BPOAI Feature / Philippine BPO Industry
Outsourcing Services Company List 2026
The 2026 outsourcing services company list covers IT, BPO, and support providers in a market worth $744.6 billion, organized by function and buyer fit.
Read the feature
Philippine BPO IndustryPhilippine Holidays 2026: Calendar and Pay Rules
Philippine holidays in 2026 total 10 regular and 8 special non-working days, with pay rates for worked holidays ranging from 130% to 200% of base pay.
AI Vendors & ToolsAI Call Center Software: 10 Tools BPOs Need in 2026
Ten AI call center platforms are reshaping BPO operations in 2026, from predictive dialing to real-time agent assist and sentiment analysis.
Government & AI PolicyPhilippine Government AI Incentives for BPO in 2026
The Philippines is investing $288M in digital infrastructure and targeting 29% annual AI growth, opening new doors for BPO companies nationwide.
Government & AI PolicyPhilippine BPO Jobs at Risk as AI Replaces Workers
AI automation is displacing Filipino outsourcing workers, raising urgent questions about the future of a $40bn industry employing 1.9 million people.
Government & AI PolicyAre Philippine BPO Jobs Being Replaced by AI?
AI automation is reshaping the Philippine BPO industry, putting 1.9 million workers at risk as companies use Filipino talent to train the very systems replacing them.
AI Vendors & ToolsWe Are Not a BPO. That's Why We Need One.
Bobby Pallier, co-founder of Melbourne tree and landscaping contractor TLC, on why small trades businesses need trained people at every point where AI hands work back.
Philippine BPO IndustryFrom Collections Agent to COO
Beryl Fauni joined Vault Outsourcing in 2016 as a collections agent. Ten years on she is its COO, and says leadership was never about the title.
Philippine BPO IndustryPhilippine BPO Trends for 2026: AI, VAs & Growth
The Philippine BPO industry is growing fast in 2026, driven by virtual assistant demand, AI adoption, and social media outsourcing services.
AI Vendors & ToolsVault Outsourcing Treats Collections as a Craft
Founded in 2015 by an Australian lender, Vault Outsourcing builds offshore collections and finance teams in the Philippines for Australian firms.
Learn the basics
BPO glossary
For US buyers
- US Companies Outsourcing to the Philippines: 2026 Data
- Free AI Courses With Certificates: What's Worth Your Time
- AI Upskilling for BPO Workers: A Practical Guide
- Best AI Certification Courses for Customer Service Teams
- AI vs Human Call Center: Finding the Right Balance
- Agentic AI in BPO: What It Means and Why It Matters Now