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From Collections Agent to COO

Beryl Fauni joined Vault Outsourcing ten years ago to work the phones in collections. Today she helps run the company, and she says leadership was never about the title.

By Angeline Lim, Marketing Associate, LYRIQ.AI· Last updated: October 15, 2026

Beryl Fauni, Chief Operating Officer, Vault Outsourcing · Photo: Vault Outsourcing

Collections is one of the hardest seats in financial services. Every call is with someone who is behind, and most of them would rather not pick up. Beryl Fauni started there. Ten years ago she joined Vault as a collections agent, hoping, she wrote this year, to do good work and help where she could.

She did not expect where it would lead. Today she is Vault Outsourcing's Chief Operating Officer. She is one of the leaders responsible for the offshore teams Vault builds in the Philippines for Australian lenders, fintechs and financial services firms.

“A story about a woman of grit.”

Vault Outsourcing, marking Beryl Fauni's ten years

2016joined Vault as a collections agent
10years with the company
2015year Vault Outsourcing was founded
201–500people at Vault, the team size it lists

Sources: Beryl Fauni and Vault Outsourcing on LinkedIn (March 2026), Outsource Accelerator, and Vault's BPO AI directory listing.

The start

Where she learned the work

Vault treats collections as a specialty, not a volume job. It recruits for emotional intelligence and judgement under pressure, and it argues that an agent who works only from the script turns a hard conversation into a standoff. Those were the skills Fauni was building on the phones in 2016, at a company then only a year old.

When Vault marked her ten years in March 2026, it used her story to make a point about how it builds teams. Many companies, it said, hire individual stars and hope a strong team forms around them. Vault's approach is to grow people from within, and it described Fauni as someone who took a chance on its vision when it was still young.

Her path ran through operations and sales. Vault's own posts show her as Director of Sales Operations before it announced her promotion to Chief Operating Officer. In that earlier role, she cut the ribbon with CEO Dean Hutton on Vault's newer office. It sits at Insular Life Corporate Centre in Muntinlupa, in the south of Metro Manila.

Beryl Fauni and Dean Hutton cutting a ribbon at the entrance of a Vault Outsourcing office — Beryl Fauni and CEO Dean Hutton open Vault's new office in Muntinlupa. Photo: Vault Outsourcing

How she leads

Fauni gives the credit for her rise to the people around her, who backed her early and developed alongside her. What the decade taught her, she says, is that a leader's job is to give others room to develop. That means passing on what you know and helping people recognise their own potential.

The part of the role she values most is seeing her team do well. She has said she is grateful to be at a company that invests in developing its own people.

Beryl Fauni in a red Filipiniana gown at the PEZA Investors' Recognition Night 2025 — Beryl Fauni at PEZA's Investors' Recognition Night 2025. Photo: Vault Outsourcing

Why it matters for buyers

For an Australian lender weighing an offshore team, a leader who has done the work herself is a practical signal. Collections, compliance and customer conversations are the functions Vault sells, and its COO learned them on the floor before she managed them.

“Leadership is not defined by titles.”

Beryl Fauni / Chief Operating Officer, Vault Outsourcing

What comes next

A decade in, still building people

Fauni marked her tenth year during National Women's Month in the Philippines, and dedicated her reflection to other women in leadership. Her own career is the case for the approach Vault talks about most: hire for the hard skills of financial services, then give people room to rise.

AI helped draft this article. The BPOAI.ai editorial desk reviewed and edited it, and checked every fact against its original source.

About Beryl Fauni

Beryl Fauni is Chief Operating Officer of Vault Outsourcing, which builds offshore teams in the Philippines for Australian financial services firms. She joined the company in 2016 as a collections agent.

BPO Leaders is written by executives from BPO companies, in their own words. Our editorial desk sends you a topic.Write for bpo leaders

Where she learned the work

How she leads

Why it matters for buyers

A decade in, still building people

About Beryl Fauni

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