AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
102 articles in Government · Page 1 of 12
Government & AI PolicyIs the Philippine BPO Industry Ready for AI Disruption?
Kearney warns AI could make 100,000 Philippine BPO jobs obsolete, urging the government to diversify the economy beyond call centers and outsourcing.
AI Vendors & ToolsAI Agent Platforms Are Rewriting the BPO Playbook: Inside LYRIQ's AgentConnect Approach
AI agent platforms like LYRIQ's AgentConnect are moving Philippine BPOs from chatbot pilots to managed AI workforces, automating QA, after-hours support, and back-office work while human teams keep the client relationship.
AI Vendors & ToolsAI Call Center Software: Top 10 Picks for 2026
From predictive dialing to sentiment analysis, these 10 AI call center platforms are reshaping how BPO companies manage agents and serve customers in 2026.
Philippine BPO IndustryIs the Philippine BPO Industry Ready for 2026?
The global BPO market is set to top $400 billion in 2026, and the Philippine BPO industry is positioned to capture more of that growth through AI adoption and digital infrastructure.
Government & AI PolicyPhilippines AI Policy: Gov Funding & Digital Roadmap
The Philippine government is backing AI growth with key funding programs and digital initiatives that directly shape the future of BPO services in the country.
Government & AI PolicyAre Philippine BPOs Spending Enough on AI Upskilling?
Philippine BPO companies are investing $25 million annually in AI upskilling, aiming to protect the sector's 8% GDP share against rising global competition.
Government & AI PolicyPhilippine BPO Jobs Fall as AI Reshapes the Industry
The Philippine BPO industry has cut its 2028 jobs forecast to 2.14 million, down from 2.5 million, as AI automation reshapes outsourcing demand.
AI Vendors & ToolsAI Call Center Software: Top 10 Tools for 2026
A roundup of 10 AI call center software platforms BPO companies should know in 2026, from predictive dialing to real-time sentiment analysis.
Government & AI PolicyIs the Philippine Government Supporting AI in BPO?
The Philippine government is backing AI adoption in BPO through industry programs, as 1.7 million workers face automation pressure across call centers and outsourcing firms.