What he built when the tools did not exist
Sourcefit has a history of innovating ahead of the market. The Vodafone platform, called Self Central, ran across more than 15 markets. No existing tools met the client's requirements, so the team built its own content moderation platform. It added grading, workflows for each country and a wellness program for moderators.
In 2016 it built its own HR system. In 2024 it launched Knit, which Schachtel describes as a way to bring a mostly remote workforce together under one roof, with engagement, collaboration and a social component in one place. Its AI solutions brand, WorkingAI, builds custom AI into clients' existing workflows.
At the 2026 Asia-Pacific Stevie Awards, Sourcefit won a Gold Stevie for Excellence in Innovation in Artificial Intelligence for Knit and WorkingAI. It also won a Silver Stevie for Excellence in Innovation in Technology Industries. The Business Intelligence Group also named it a winner in the Artificial Intelligence category of the 2026 Fortress Cybersecurity Awards.
“AI should not sit in isolation. It must sit inside the workflow.”
People in the loop
On the Outsource Accelerator podcast in August 2025, he was blunt about the limits of automation. None of the AI systems Sourcefit had built, he said, had eliminated everyone. Every one of them keeps a person in the workflow to confirm, check and control the work.
His survey gave him a reason why. In Forbes, he argued that AI is closing the quality gap that once made buyers hesitant about offshore teams. An analyst in Manila with the same AI tools as one in New York can produce closer work, faster, at a fraction of the cost. In his view, that makes offshore teams more competitive.
