Totoo ang call center job hiring for high school graduate, at may numero ang board para patunayan ito. Noong 5 Oktubre 2026, 819 bukas na posisyon sa 596 listing ang nakalista sa BPOAI job board, at 162 sa mga listing na iyon, 328 openings mula sa 20 kumpanya, ay agent-level: customer service representative, agent, associate, advisor, trainee. Binasa namin ang requirements ng bawat isa. Tatlumpu't walo (38) sa 162 ang nagsasabi mismo na tumatanggap sila ng high school o senior high graduate, 192 openings lahat-lahat, at 32 sa 38 na iyon, 186 openings, ay walang hinihinging minimum na experience. Tatlumpu't siyam (39) ang bumabanggit ng bachelor's degree, pero 16 sa kanila ay may kasunod na "or equivalent experience" o "preferred". Walumpu't apat (84) ang walang sinasabi tungkol sa pinag-aralan, at isa lang ang humihingi ng kahit isang taon sa kolehiyo. Ibig sabihin: hindi hadlang ang high school diploma. Ang kailangan mong malaman ay kung aling listing ang bukas sa iyo, ano ang hinahanap ng employer sa halip na diploma, ano ang mga papeles, at magkano ang sahod. Iyan ang nilalaman ng artikulong ito, sa Tagalog.
BPOAI Feature / Philippine BPO Industry
Call Center Job Hiring for High School Graduate (Tagalog)
38 listing ang tumatanggap ng high school o senior high graduate, 32 ang walang hinihinging experience. Saan mag-apply, ano ang requirements, at magkano.
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- 328 openingsmula sa 20 kumpanya
- 32sa 38 na iyon
- 596listing ang nakalista sa BPOAI job board
- 162ang nagsasabi mismo na tumatanggap sila ng high school o senior high
Job-board figures were read live on 5 October 2026 from every page of the public jobs API and are counted as openings via each row's group size, so a role advertised for several sites counts once per opening.
01 / 06
Aling call center ang tumatanggap ng high school at senior high graduate
outbound sales experience
Narito ang 38 listing, grupo-grupo ayon sa kumpanya, at ang eksaktong salita ng bawat employer tungkol sa pinag-aralan. Ang mga numero ay mula sa board noong 5 Oktubre 2026 at nagbabago araw-araw; ang pattern ang mahalaga, hindi ang eksaktong bilang.
- iQor Philippines, 17 listing, 170 openings. Agent sa Clark (96 openings), Santa Rosa (10), Quezon City (4), Davao City (12), Iloilo City (8), Talisay City (1), Dasmariñas (2, at 3 pa sa isang Agent/Senior Agent/Specialist na listing) at Bacolod City (2); Trainee sa Clark (11), Davao (12), Iloilo (3), Bacolod (2) at Quezon City (1). Iisa ang linya nila tungkol sa pinag-aralan: "High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required." Tungkol sa experience, "preferred" lang: "Experience in customer service experience in a transaction-based environment such as a call center or retail location … is preferred." Ang tatlo sa 17 na may hinihinging experience ay ang Senior Agent (dalawang taon) at dalawang Specialist (apat na taon); ang 14 na Agent at Trainee listing, 167 openings, ay wala.
- Concentrix, 17 listing, 17 openings. Customer Service Advisor sa 14 na site: Baguio, Bridgetowne, Cebu IT Park, Cebu J Centre, Cyberwest, Davao, Mactan, Megamall, MOA, One Makati, Phenom (Work Anywhere), Shaw, Taguig at UPA, at dalawang Advisor na listing sa Pasig at Taguig. Iisa rin ang Candidate Profile: "High school diploma with three to six months of relevant experience preferred." Preferred, hindi required. Ang ika-17, ang Specialist, Customer Acquisition sa Makati, ay "HS / SHS Graduate" pero humihingi ng "At least 12 months of outbound sales experience".
- Clark Outsourcing, Inbound Customer Service Representative, Angeles City. Para sa isang US home care account, shift 4:00 AM hanggang 1:00 PM. "Senior High School graduate, college undergraduate, or graduate." Experience: "At least 1 year of inbound customer service, BPO, healthcare support, or related experience preferred."
- SuperStaff Outsourcing, Sales Support Representative, work from home, 2 openings. "High school diploma or equivalent; additional education in office administration or a related field is a plus." Walang hinihinging taon ng experience.
- OutForce BPO, Customer Service Representative, Pasig, day shift, "UP to 28K". "Minimum of a High School diploma with 1-2 years of BPO experience in a customer service role." Bukas sa high school graduate, pero may experience na kailangan.
- Genpact, Senior Associate - Mortgage, Lending and Banking, Alabang. "Open for HS/SHS graduates", "Dayshift", pero "24 months BPO experience in Mortgage, Lending and Banking" at "only open for External Referrals". Ganito rin ang Account Receivable/Order to Cash listing ng Genpact sa Alabang: "Open for HS and SHS graduates" na may 24 buwang experience. Hindi ito para sa first-timer, pero patunay na kahit sa financial account, hindi degree ang hadlang kundi experience.
May dalawa pang listing na dapat mong makita. Ang Concentrix Associate, Operations Support para sa Walmart Marketplace sa Davao ay nagsasabing "Minimum of two years of college education. No prior call center experience is required", kaya para sa may dalawang taon sa kolehiyo pero hindi nakatapos, bukas iyon. At ang pooling ad ng ISTA Solutions sa Mandaluyong, "Work at ISTA Solutions", ay naglilista ng Medical Billers, Healthcare Customer Service Representatives, Customer Service Representatives at Back-office Agents na bukas na posisyon nang walang binabanggit na pinag-aralan, kaya mag-apply at itanong mo mismo sa recruiter.
Isang paalala tungkol sa salitang high school. Ang Republic Act 10533, ang Enhanced Basic Education Act na inaprubahan noong 15 Mayo 2013, ang nagdagdag ng "two (2) years of senior high school education", ang Grade 11 at 12. Kaya kapag "HS/SHS" ang nakasulat sa listing, parehong tinatanggap ang old curriculum na fourth year high school graduate at ang K-12 senior high graduate. Kapag "High school diploma … or equivalent" naman ang nakasulat, gaya ng iQor, ang "equivalent" ang nagbubukas ng pinto sa ALS at vocational graduate; itanong mo ito sa recruiter at ipakita ang certificate.
02 / 06
Ano ang hinahanap nila sa halip na diploma
Kung hindi diploma ang hinahanap, ano? Ang sagot ay nasa requirements line ng 162 agent-level listing, binilang namin isa-isa. Ito ang mga katangiang pinakamadalas hingin, ayon sa bilang ng listing na bumabanggit:
- Accuracy o attention to detail, 129 sa 162 listing. Tamang pag-type ng detalye ng customer, tamang pag-document ng tawag.
- Team player, 120. Trabahong grupo ang call center floor: team leader, QA, kasamahan sa shift.
- Customer service orientation, 119. Ang salita ng Concentrix: "Courteous with strong customer service orientation".
- Computer navigation at typing, 116. "Strong computer navigation skills and PC Knowledge" sa Concentrix. Dalawa hanggang tatlong system na sabay-sabay na bukas habang kausap ang customer.
- Problem solving, 94. Ayusin ang problema sa unang tawag kung kaya.
- Kayang magtrabaho under pressure o sa fast-paced na floor, 77. Ang linya ng Concentrix: "Tolerance for repetitive work in a fast-paced, high production work environment."
- Attendance at dependability, 62 listing, 216 openings. Ang iQor ay diretso: "Predictable and consistent attendance is an essential function of this position." Ito ang pinakamadaling patunayan ng isang high school graduate na walang work experience: perfect attendance sa school, pagbubukas ng tindahan tuwing umaga, kahit anong pangako na natupad araw-araw.
- Empathy at patience, 58 at 30. "Demonstrate patience in all customer contact situations" sa Concentrix; "Ability to display empathy and patience in addressing customer concerns" sa ISTA.
- Shift flexibility, nights at weekends, 54 listing, 215 openings. Ang iQor: "You have the flexibility to work any shift, including nights and especially weekends." Karamihan ng account ay American, kaya gabi ang trabaho sa Pilipinas.
- English, 46. Kailangan mong makipag-usap sa English na malinaw, hindi perpekto. Ang bawat listing na humihingi nito ay "Good verbal and written English skills" o katulad nito ang salita; wala ni isa na humihingi ng degree sa English.
Pansinin kung ano ang wala sa listahan: diploma ng kolehiyo. Ang tinitingnan ng recruiter ay kung makakapasok ka araw-araw, kung kaya mong matuto ng system sa loob ng training, kung kaya mo ang gabi at weekend, at kung marunong kang makinig. Lahat ng iyon ay maipapakita ng isang high school graduate.
03 / 06
Ang mga test na pagdadaanan mo
Pareho ang proseso para sa lahat ng applicant, degree holder o hindi: initial interview, English assessment na madalas ay Versant, typing test, mock call, final interview. Lahat ng iyon, kasama ang model answers at kung anong score ang kailangan, ay nasa gabay sa call center interview, sa English. Ang isang tanong na laging dumarating sa final interview, "Why should we hire you?", ay may sariling artikulo: limang sagot na tumatama, na ginawa mula sa mismong salita ng mga listing.
May opisyal na pamantayan ang gobyerno para sa trabahong ito, at wala rin itong hinihinging degree. Ang TESDA Training Regulations para sa Contact Center Services NC II, na inamyendahan noong 1 Oktubre 2014, ay nagsasabing ang trainee ay "Must have completed at least 10 yrs. basic education or an ALS certificate of achievement with grade 10 equivalent holder" at "Can communicate in English either oral or written". Ang kurso ay 144 oras: 18 oras ng basic competencies, 18 oras ng common competencies, 108 oras ng core. Tatlo ang core unit: "Communicate effectively in English for customer service", "Perform customer service delivery processes" at "Demonstrate ability to effectively engage customers". Ayon sa regulasyon, ang nakatapos nito ay "competent to be: Inbound/Outbound Contact Center Service Agent". Walang National Assessment para sa kuwalipikasyong ito; sa training center mismo ang assessment. Hindi kailangan ng NC II para ma-hire, wala ni isang listing sa 162 na humihingi nito, pero kung gusto mo ng sertipiko bago mag-apply, ito ang kinikilala ng industriya, at ang artikulo tungkol sa requirements ay nagbibigay ng tinatayang gastos.
04 / 06
Ang mga papeles, at ang batas na nagpapalibre sa kanila
Pagkatapos ng job offer, hihingan ka ng mga dokumento: NBI o police clearance, barangay clearance, birth certificate, diploma o Form 137, SSS, PhilHealth, Pag-IBIG at TIN. Ang buong listahan at saan kukunin ang bawat isa ay nasa artikulo tungkol sa requirements. Ang mahalagang malaman mo kung ito ang unang trabaho mo: may batas na nagpapalibre sa karamihan ng mga iyon. Ang Republic Act 11261, ang First Time Jobseekers Assistance Act na inaprubahan noong 10 Abril 2019, ay nag-uutos na ang mga ahensya ng gobyerno "shall not collect fees or charges from a first time jobseeker" para sa police clearance, NBI clearance, barangay clearance, medical certificate mula sa pampublikong ospital, birth certificate, transcript mula sa state college, TIN at UMID. Kailangan mo lang ng "a barangay certification stating that the applicant is a first time jobseeker", at "the benefit provided under this Act shall only be availed of once", kaya gamitin mo ito sa trabahong tatanggapin mo talaga. Ang artikulo para sa walang experience ay nagpapaliwanag ng batas nang mas detalyado at may kasamang one-page resume sample para sa first-time applicant.
05 / 06
Magkano ang sahod ng high school graduate sa call center
Pareho ang sahod ng high school graduate at ng college graduate sa parehong seat; ang account at ang shift ang nagtatakda ng sahod, hindi ang diploma. Ayon sa Indeed Philippines, ang customer service representative sa Pilipinas ay may average na 21,223 pesos kada buwan mula sa 37.9 libong na-report na sahod, updated 28 Setyembre 2026, at 22,297 ang entry level. Ang OutForce BPO ay nag-aalok ng "UP to 28K" para sa CSR na may isa hanggang dalawang taong experience sa day shift. Dagdag dito ang night shift differential: ayon sa Article 86 ng Labor Code, "Every employee shall be paid a night shift differential of not less than ten percent (10%) of his regular wage for each hour of work performed between ten o'clock in the evening and six o'clock in the morning", at ang karamihan ng listing ay gabi ang trabaho. May 13th month pay, HMO sa karamihan ng kumpanya, at attendance bonus sa ilan. Ang probation ay hindi lalampas sa anim na buwan ayon sa Article 281: "An employer may hire a worker on probation for a period not exceeding six months." Ang buong breakdown kada role, pati ang team leader step, ay nasa call center salary guide, at ang night differential ay may sariling gabay.
06 / 06
Paano mag-apply, hakbang-hakbang
- Hanapin ang tamang listing. Sa board, ang search na agent ay nagbibigay ng 15 listing at 145 openings (karamihan iQor), ang trainee ng 5 listing at 29 openings, at ang customer service advisor ng 16 na Concentrix site. Basahin ang requirements line ng bawat isa at hanapin ang salitang "high school", "HS/SHS" o "senior high". Kung "preferred" ang experience, mag-apply.
- Gumawa ng isang pahinang resume. Walang experience? Ilagay ang attendance, ang typing speed, ang anumang trabaho sa tindahan o bahay na may schedule, at ang English na kaya mong ipakita. May template sa artikulong para sa walang experience.
- Ihanda ang sagot sa "Why should we hire you?" Kopyahin ang tatlong salita mula sa requirements ng listing, maghanap ng isang patunay para sa bawat isa, at sabihin ang shift na kaya mo at kung gaano ka katagal nagpaplanong manatili. Nasa artikulo tungkol dito ang buong porma.
- Pumunta nang personal kung pwede. Tumatanggap ng walk-in ang Bill Gosling Outsourcing sa Recruitment Hub nila sa 15F Two World Square, Upper McKinley Hills, Taguig City, ayon sa sariling listing nila, at nangangako ng "extensive paid training". Dalhin ang resume, valid ID at diploma o Form 137.
- Kunin ang barangay certification bago ang offer. Para sa libreng clearances sa ilalim ng RA 11261. Isang beses lang ito magagamit.
- Asahan ang training at nesting. Apat hanggang sampung linggo ayon sa industry account na binabanggit ng call center agent job description; bayad ang training sa karamihan ng kumpanya, at doon mo matututuhan ang product at system. Ang diploma ay hindi ang pinakamahalaga rito; ang attendance mo sa training ang mas tinitingnan.
Mga madalas itanong
01Pwede ba ang high school graduate sa call center?
Oo. Noong 5 Oktubre 2026, 38 sa 162 agent-level listing sa BPOAI job board, 192 openings, ang nagsasabi mismo na tumatanggap ng high school o senior high graduate, karamihan sa iQor at Concentrix. Tatlumpu't dalawa sa kanila, 186 openings, ay walang hinihinging minimum na experience.
02Pwede ba ang senior high (K-12) graduate kahit hindi nag-college?
Oo. Ang "HS/SHS" sa listing ng Genpact at Concentrix ay tumutukoy sa parehong old curriculum high school at K-12 senior high graduate, at ang Clark Outsourcing ay direktang nagsusulat ng "Senior High School graduate". Ang RA 10533 ang nagdagdag ng Grade 11 at 12 noong 2013, at ang layunin nito ay graduate na may "competence to engage in work and be productive".
03Pwede ba ang ALS graduate o vocational graduate?
Sa TESDA standard, oo: ang entry requirement ng Contact Center Services NC II ay "at least 10 yrs. basic education or an ALS certificate of achievement with grade 10 equivalent". Sa mga listing, ang salitang "or equivalent" ng iQor ang pinto; itanong mo sa recruiter at dalhin ang certificate. Walang listing sa board na direktang bumabanggit ng ALS.
04Kailangan ba ng experience?
Hindi sa 32 ng 38 listing na tumatanggap ng high school graduate. Ang iQor at Concentrix ay "preferred" lang ang experience. Ang anim na may hinihinging experience ay ang Senior Agent at Specialist ng iQor, ang Customer Acquisition ng Concentrix, ang CSR ng OutForce at ang mortgage seat ng Genpact.
05Magkano ang sahod ng call center agent na high school graduate?
Pareho sa college graduate sa parehong seat. Ang average ng customer service representative sa Indeed Philippines ay 21,223 pesos kada buwan noong 28 Setyembre 2026, 22,297 para sa entry level, dagdag ang 10 percent night differential sa oras na 10 PM hanggang 6 AM at ang 13th month pay.
06Aling kumpanya ang tumatanggap ng high school graduate ngayon?
Sa board noong 5 Oktubre 2026: iQor sa Clark, Santa Rosa, Quezon City, Davao, Iloilo, Talisay, Dasmariñas at Bacolod; Concentrix sa 14 na site mula Baguio hanggang Davao; Clark Outsourcing sa Angeles City; SuperStaff work from home; at may experience, OutForce sa Pasig at Genpact sa Alabang. Nagbabago ang listahan araw-araw, kaya tingnan ang board.
07Kailangan bang magaling sa English?
Kailangang malinaw, hindi kailangang perpekto. Ang 46 listing na bumabanggit ng English ay humihingi ng "Good verbal and written English skills" o katulad nito, at ang Versant test ang sumusukat nito, hindi ang diploma. Ang gabay sa interview ay nagpapaliwanag kung anong score ang hinahanap.
08May bayad ba ang NBI at police clearance para sa first-time jobseeker?
Wala, isang beses, sa ilalim ng RA 11261, basta may barangay certification ka na first time jobseeker ka. Kasama ang NBI, police at barangay clearance, birth certificate, medical certificate sa pampublikong ospital, TIN at UMID.
Ang mga listing na tumatanggap ng high school graduate ay nasa BPOAI job board ngayon, at ang mga kumpanyang nasa likod nila ay nasa customer support directory.
10Sources and methodologyEvery figure on this page carries a source URL, retrieval date, and confidence score
Job-board figures were read live on 5 October 2026 from every page of the public jobs API and are counted as openings via each row's group size, so a role advertised for several sites counts once per opening. Agent-level uses the same definition as the no-experience and why-should-we-hire-you articles: a customer-facing title (agent, representative, associate, specialist, advisor, advocate, customer care, customer service, technical support, trainee) with no leadership, quality, training, workforce, analyst or back-office finance word in it, giving 162 listings and 328 openings; the filter is a title match and lets a few sales and specialist titles through, so it is a ceiling for true agent seats. The education floor was classified by reading each listing's own wording into four buckets that sum to 162: high school or senior high stated as sufficient (high school diploma or graduate, HS/SHS, senior high graduate, or equivalent); a degree named (bachelor, college graduate, four-year course, BS degree), split on reading into outright and softened by or equivalent, preferred or a plus; some college stated; and silent. Where a listing names both a high school diploma and a degree the diploma wins because it is the floor. Within the high school bucket, the experience bar was read from the same text: a stated minimum in months or years counts as a bar, experience described as preferred does not, which is the same rule Article 9 applied. The quality counts are phrase matches over listing text and are floors. Counts move through the day as listings fill or are withdrawn; the named employers and sites illustrate a pattern rather than a guaranteed current vacancy. Employer wording is quoted verbatim in English from listings as reproduced on the board that day, inside a Tagalog body, because the applicant will meet those exact words. The TESDA regulation, RA 10533, RA 11261 and the Labor Code are quoted from the TESDA and LawPhil texts; Indeed Philippines figures are all-industry, self-reported averages with their sample size and update date stated; the training length of four to ten weeks is the industry account cited in the call center agent job description article, not a figure from any listing. The article is written in Tagalog with English technical terms left in English, which is the register applicants use; the page marks the body as Tagalog for screen readers and search engines while the site chrome around it stays English.
- 01BPOAI job board, 5 October 2026: 819 open positions across 596 listings from 25 employers. Agent-level (customer-facing title with no leadership, quality, training, workforce, analyst or back-office finance word): 162 listings / 328 openings from 20 employers. Education floor by hand classification of listing text: high school or senior high stated as sufficient 38 listings / 192 openings (iQor 17 / 170, Concentrix 17 / 17, Clark Outsourcing 1 / 1, SuperStaff 1 / 2, OutForce 1 / 1, Genpact 1 / 1); of those, no stated experience minimum 32 / 186 (iQor 14 Agent and Trainee listings / 167, Concentrix 16 / 16, Clark Outsourcing 1, SuperStaff 1 / 2) and an experience bar alongside the diploma 6 / 6 (iQor Senior Agent 2 years, iQor Specialist x2 4 years, Concentrix Specialist Customer Acquisition 12 months outbound sales, OutForce CSR 1-2 years BPO, Genpact Mortgage 24 months). Degree named 39 / 46 (outright 23 / 26: Genpact, Boldr, Booth, The Back Room, ISTA accounting; with or equivalent or preferred 16 / 20). Some college stated 1 / 1 (Concentrix Advisor I, B2B Sales: Finished at least 1 year in College). Silent on education 84 / 89. Buckets sum: 38 + 39 + 1 + 84 = 162 listings; 192 + 46 + 1 + 89 = 328 openingsBPOAI job board (public jobs API, every page) · retrieved 2026-10-05 · confidence 0.85
- 02iQor Philippines, Agent listings: Clark 96 openings, Santa Rosa 10, Quezon City 4, Davao City 12, Iloilo City 8, Talisay City 1, Dasmarinas 2 plus an Agent/Senior Agent/Specialist listing with 3, Bacolod City 2; Trainee listings (tagged temporary): Clark 11, Davao City 12, Iloilo City 3, Bacolod City 2, Quezon City 1. All: "High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required."; "Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred."; "Predictable and consistent attendance is an essential function of this position."; "You have the flexibility to work any shift, including nights and especially weekends.". Senior Agent (Santa Rosa): "At least 2 years of customer service experience"; Specialist (Clark, Dasmarinas): "4 or more years of Call Center experience required"iQor listings on the BPOAI job board · retrieved 2026-10-05 · confidence 0.90
- 03Concentrix, Customer Service Advisor listings at 14 sites (Baguio, Bridgetowne, Cebu IT Park, Cebu J Centre, Cyberwest, Davao, Mactan, Megamall, MOA, One Makati, Phenom Work Anywhere, Shaw, Taguig, UPA) plus Advisor I, CPR Main (Pasig) and Sr. Advisor I, Transaction Processing (Taguig), identical Candidate Profile: "High school diploma with three to six months of relevant experience preferred", "Courteous with strong customer service orientation", "Strong computer navigation skills and PC Knowledge", "Tolerance for repetitive work in a fast-paced, high production work environment", "Demonstrate patience in all customer contact situations". Specialist, Customer Acquisition (Makati): "HS / SHS Graduate", "At least 12 months of outbound sales experience". Associate, Operations Support | Walmart Marketplace (Davao City): "Minimum of two years of college education. No prior call center experience is required". Advisor I, B2B Sales (Davao City): "Finished at least 1 year in College"Concentrix listings on the BPOAI job board · retrieved 2026-10-05 · confidence 0.90
- 04Clark Outsourcing, Inbound Customer Service Representative (Angeles City): "support a US-based home care account", "4:00 AM – 1:00 PM PHT", "Senior High School graduate, college undergraduate, or graduate.", "At least 1 year of inbound customer service, BPO, healthcare support, or related experience preferred.". SuperStaff Outsourcing, Sales Support Representative - WFH (2 openings): "High school diploma or equivalent; additional education in office administration or a related field is a plus.". OutForce BPO, Customer Service Representative I ONSITE I Day Shift I UP to 28K (Pasig): "Minimum of a High School diploma with 1-2 years of BPO experience in a customer service role.". Genpact, Senior Associate - Mortgage, Lending and Banking (Alabang): "Dayshift", "Open for HS/SHS graduates", "24 months BPO experience in Mortgage, Lending and Banking", "This position is only open for External Referrals"; Genpact, Account Receivable/Order to Cash Specialist (Alabang): "Open for HS and SHS graduates", "24 months Accounts Receivable/Order to Cash, Billing, Disputes experience". ISTA Solutions, Work at ISTA Solutions (Mandaluyong, pooling): job openings listed as Medical Billers, Healthcare Customer Service Representatives, Customer Service Representatives (Non-healthcare), Accounts Payable Associates, Back-office Agents; no education requirement stated (the September 2026 version of this ad asked for at least a senior high graduate; the 5 October text does not). Bill Gosling Outsourcing, Agent, Customer Service Representative (Manila): "We accept walk-in candidates come and visit our Recruitment Hub at 15F Two World Square, Upper Mckinley Hills, Taguig City", "We offer extensive paid training"Employer listings on the BPOAI job board · retrieved 2026-10-05 · confidence 0.90
- 05Qualities asked for across the 162 agent-level listings, counted by listing [openings]: accuracy or attention to detail 129 [293]; team player 120 [282]; customer service orientation 119 [283]; computer, typing, navigation or CRM 116 [278]; problem solving 94 [253]; pressure, fast-paced or high-volume 77 [235]; attendance or dependability 62 [216]; empathy 58 [211]; shift flexibility, nights or weekends 54 [215]; English 46 [50]; patience 30 [30]; no listing requires Contact Center Services NC IIBPOAI job board, listing texts · retrieved 2026-10-05 · confidence 0.85
- 06TESDA Training Regulations, Contact Center Services NC II (Amended 1 October 2014): trainee entry requirements "Must have completed at least 10 yrs. basic education or an ALS certificate of achievement with grade 10 equivalent holder" and "Can communicate in English either oral or written"; nominal training hours 18 (basic) + 18 (common) + 108 (core) = 144; core units "Communicate effectively in English for customer service", "Perform customer service delivery processes", "Demonstrate ability to effectively engage customers"; "A person who has achieved this Qualification is competent to be: Inbound/Outbound Contact Center Service Agent"; "There is no National Assessment for this TR."TESDA, Training Regulations for Contact Center Services NC II · retrieved 2026-10-05 · confidence 0.90
- 07Republic Act 10533, Enhanced Basic Education Act of 2013, approved 15 May 2013: secondary education includes "two (2) years of senior high school education"; Section 2 declares every graduate of basic education shall be an empowered individual with "competence to engage in work and be productive"LawPhil, Republic Act 10533 · retrieved 2026-10-05 · confidence 0.85
- 08Republic Act 11261, First Time Jobseekers Assistance Act, approved 10 April 2019: government agencies "shall not collect fees or charges from a first time jobseeker"; "the benefit provided under this Act shall only be availed of once"; Section 4 covers police clearance certificate, NBI clearance, barangay clearance, medical certificate from a public hospital, birth certificate, marriage certificate, transcript of academic records from state colleges and universities, TIN, UMID card; Section 5 requires "a barangay certification stating that the applicant is a first time jobseeker"LawPhil, Republic Act 11261 · retrieved 2026-10-05 · confidence 0.90
- 09Labor Code of the Philippines (PD 442), Article 86: "Every employee shall be paid a night shift differential of not less than ten percent (10%) of his regular wage for each hour of work performed between ten o'clock in the evening and six o'clock in the morning."; Article 281: "An employer may hire a worker on probation for a period not exceeding six months."LawPhil, Presidential Decree 442 · retrieved 2026-10-05 · confidence 0.90
- 10Customer service representative in the Philippines, average 21,223 pesos a month from 37.9k reported salaries, updated 28 September 2026; entry level customer service representative 22,297Indeed Philippines · retrieved 2026-10-05 · confidence 0.80
Confidence scale: 0.90–0.98 registry or official data, 0.75–0.89 third-party aggregated, 0.50–0.74 self-attested. Figures that could not be sourced were removed rather than published.
