Xillium PH

Xillium PH is a healthcare-focused BPO Philippines company that trains and deploys Virtual Medical Assistants for US-based clinics and private practices. The company exists to solve a specific problem: US physicians need skilled back-office support, but finding healthcare-literate administrative staff locally is expensive and time-consuming. Xillium's outsourcing model puts that support in the Philippines, where the talent pool includes registered nurses and allied health graduates who already understand clinical work. The flagship service is Virtual Medical Assistance. VMAs from Xillium handle the administrative and back-office tasks that run behind every clinic visit, including scheduling support, documentation, and practice administration. These are not generalist hires. Qualifications require a nursing license or a degree in medical technology, pharmacy, public health, or a related field. The company also places Inside Sales Associates, so its outsourcing scope extends beyond pure administration into client-facing, revenue-supporting roles. Xillium's clients are US healthcare providers, primarily medical doctors and clinic operators who need reliable, cost-efficient staff working Philippine night shifts to match American business hours. The 12-month lock-in period built into VMA contracts reflects a preference for stable, long-term outsourcing relationships over short-term placements. This is not a staffing agency model. It is an ongoing partnership where the support team becomes part of how the practice operates. On the operations side, Xillium has offices in Iloilo City (headquarters), Bacolod City, and Roxas City, with remote capacity across Cebu, Davao, and Luzon. The company provides equipment and internet access to its staff, which removes a common quality bottleneck in work-from-home outsourcing setups. New hires go through a paid training program before working with clients. A relocation package is available for candidates moving to an office site, and an in-house psychiatrist is part of the employee support structure, which is an uncommon investment for a call center Philippines of this focus. For US healthcare practices exploring outsourcing to the Philippines, Xillium PH offers a specific, healthcare-trained back-office team. Visit their website or reach out directly to ask about current VMA availability and how the engagement works.