TouchPoint Contact Centers

TouchPoint Contact Centers, Inc. Was founded to give businesses an alternative to the traditional call center outsourcing companies. These traditional players treat contact center services like a commodity, and accept high attrition, low skill levels and mediocre service as a necessary evil of contact centers.

At TouchPoint, we believe that low attrition, top-tier service and true customer focused management is not only achievable, but is the only way to run a contact center. We have created a business model that changes the game for contact centers – we pay our associates better, we deliver better services, we take better care of our clients – and our bill rates are, on average, 33% lower than the market. It’s not a paradox – it’s TouchPoint.

As a contact center business process outsourcing (BPO) company, TouchPoint has worked to streamline customer service aspects of organizations with new solutions and technology. Headquartered in Mansfield, Ohio, in 2010, the staff prides themselves on providing innovative strategies to clients.

TouchPoint has a succinct operating model that allows them to devote adequate attention to all areas of the customer service spectrum. These examination points include frontline compensation, experienced leadership, customer focus, consistency, and optimized administration.

With 1,000 employees, the firm can adequately service companies within various fields and industries. Due to its increase in consumer-oriented options, TouchPoint has seen an upward growth trajectory that is likely to continue.