Aloha Answers

Aloha Answers gives Hawaii tour and activity operators a dedicated reservation team, so guests reach a real person who knows the islands every time they call, email or book through an online travel agency. For operators who are tired of missed calls and lost bookings, it is a practical way to outsource customer support without hiring and training an in-house team. The company handles phone calls, emails and OTA reservations seven days a week. Its agents are described as concierges and Hawaii experts with experience in both sales and customer service, which the company links to faster resolutions and more bookings. They work with booking platforms such as FareHarbor and Peek, among others. Pricing is a flat monthly fee, and the site offers a savings calculator that compares that fee with the payroll, benefits, training and software costs of an in-house reservations team. Aloha Answers focuses on Hawaii's tourism industry. Its clients are tour operators, activity providers and attractions, from luau and zipline operators to boat tours and other island adventures. The pitch is simple: when the reservation desk is handled, the operator's own staff can focus on delivering the experience. The company started with a team based in Hawaii and says it has more than 25 years of tourism experience across its people. It now describes a global team working from 14 cities in seven countries on five continents, including Honolulu, Kihei, Manila, Budapest, Medellin and Cape Town. That spread is how it keeps live, trained agents available around the clock for callers. For a call center USA buyers can rely on for Hawaii travel bookings, that local knowledge is the main selling point. If you run tours or attractions in Hawaii and want to see what outsourcing your reservations could save, you can reach Aloha Answers at (808) 727-1575 or use the calculator on its website to request a closer look at your numbers.