Nearlinx

NearLinx is a US-based nearshore outsourcing provider headquartered in Austin, Texas, with delivery operations in Costa Rica and Colombia. Founded in 2016, the company specializes in IT and telecom support, software development and business process operations for US companies, particularly in the telecom, financial services and insurance sectors.

The company describes itself as born in telecom and information technology, and its services reflect that focus. Its IT support offering includes a 24/7 network operations center, telecom engineering services, Tier 1 to Tier 3 IT support, and audit and compliance support. Network services cover design, integration, implementation and managed services for routers, switches, firewalls, SD-WAN and voice systems.

Software development services include application management, support, modernization and migrations, digital transformation strategy, security expertise and enterprise software and cloud solutions. Its cloud work spans infrastructure as code, CI/CD pipelines and elastic environments on AWS, Google Cloud and Azure. A newer AI readiness service provides AI-ready teams, automation and data preparation tools, and governance and risk documentation.

On the business process side, NearLinx runs call center operations and back-office work such as carrier coordination, installation tracking, and advanced equipment configuration and testing. The company handles recruiting, onboarding, training and day-to-day management of each dedicated team, along with workstations, secure connectivity and technical leadership, so its teams can integrate into a client's own tools and escalation paths.

NearLinx highlights its US contracting base, which means client agreements are governed by US law, and says it is PCI DSS Level 2 compliant. Its teams work in the US Central time zone and are fully bilingual. Its leadership includes President and CEO Gabriel Diaz, a telecom entrepreneur who previously founded the data carrier Reallinx, and Executive Vice President Juan Pablo Guzmán, a former country manager for Concentrix in Costa Rica.

NearLinx is best suited to US telecom operators, IT service providers, financial institutions and insurers that need technically skilled nearshore teams for network operations, IT support, software work or telecom-related back-office processes.