Fair Trade Outsourcing

Fair Trade Outsourcing gives US buyers something most BPO companies don't deliver: specialists who take real ownership of the work, not just perform it. Founded in 2015 by CEO Mike Dershowitz, FTO was built on the premise that outsourcing should change how a workflow runs, not just where it runs. Trained specialists are placed directly inside a client's existing operation, absorbing process responsibility from day one rather than working at arm's length. The service range covers the full customer operations stack. Customer support teams handle customer care and returns. Back office specialists run cash application, breaks research, GL tie-outs, and daily close support. Claims processing covers the complete lifecycle, from first notice of loss calls through validation, settlement, and billing. Collections teams conduct compliant outreach for early-stage accounts and hardship cases across voice, chat, and email. For revenue programs, FTO builds dedicated SDR pods working phone, email, and LinkedIn against a defined ideal customer profile, with structured cadences, playbooks, and real-time dashboards driving daily coaching. Ecommerce operations support rounds out the offering with catalog and promo management and marketplace compliance work including routing guides and ASNs. Insurance and financial services are the verticals where FTO concentrates most. On the insurance side, licensed agents and back office staff support underwriting from intake and data validation through pre-bind reviews, keeping underwriters focused on decisions rather than paperwork. In financial services, teams cover customer care, onboarding, payments, and lending operations including application triage, document and stip validation, income and ID verification, booking, and escrow. FTO also serves clients in consumer goods, healthcare, legal, technology, and education. The delivery geography is practical for US buyers. Centers operate in the Philippines (Iloilo and Davao), Ghana (Accra), Mexico (Guadalajara), and the United States (McAllen, Texas). That McAllen site provides a genuine call center USA option for programs requiring domestic delivery. The Guadalajara team is bilingual, making it a natural fit for accounts with Spanish-speaking customers. FTO publishes an English proficiency guide that places its Philippine, Mexican, and Ghanaian teams into tiers from beginner through senior, so buyers can match language level to program requirements before signing. The process-first structure means back office and customer support programs are built to absorb AI-ready BPO tooling as it becomes relevant, rather than forcing automation onto disorganized workflows. If your operation needs more than a body shop outsourcing arrangement, FTO is worth a direct conversation. Reach out to walk through your workflow, assess whether the delivery mix fits your program, or request a quote.