ECS Virtual

ECS Virtual Support (ECS Virtual) is a business outsourcing, workforce recruitment and AI solutions company based in Olathe, Kansas. Founded in 2018, it connects clients with remote customer service agents and professionals who work from home across the globe, and has added AI automation to its services under the line "Smart Support. Real People. Scalable Solutions."

Its outsourcing work centres on virtual contact centre and administrative support. ECS handles customer service, booking and reservations, logistics and scheduling, and administrative, marketing and other professional services. The company follows a three-step approach: the client explains the problem, ECS develops a customised plan using its contact and administrative support teams, and the client then hands the work over to focus on running its business.

AI services form a growing part of the offer. ECS provides conversational AI for phone calls, text and SMS, email, chat and video chat with avatars that mimic human expressions. These tools support customer service, appointment scheduling, sales outreach and lead generation, and are designed to cut customer wait times, reduce workload and improve the customer experience.

Workforce recruitment is the third pillar. ECS offers full-service recruiting for clinical professionals, call centre agents, office personnel and niche specialists, including high-volume hiring and healthcare and technical staffing. It also provides business and recruitment consulting to help clients optimise internal processes and workforce planning.

According to its website, ECS serves healthcare, human services, telecommunications, retail, finance and professional services clients ranging from startups to Fortune 500 companies, including luxury brands, global accounting firms, technical and engineering enterprises and leading healthcare organisations. The company is led by founder and chief executive officer Esther Mulbah.

ECS Virtual suits organisations that want a single partner for remote customer support, AI-assisted customer interaction and recruitment, particularly in healthcare and other service-heavy industries in the US.