cxperts.us

Cxperts is a customer experience outsourcing company that provides omnichannel contact centre and back-office support for brands of all sizes. Founded in 2021 and headquartered in Cheyenne, Wyoming, it operates delivery centres in the United States, Mexico, Guatemala, Belize, Colombia and the Philippines, giving clients onshore, nearshore and offshore options. The company describes itself as proudly women and minority-owned.

Its core customer care service delivers consistent support across voice, chat, email and social media with a single customer view, supported by AI self-service and agent-assist tools. Technical support covers product and app support, troubleshooting and remote setup and diagnostics. Multilingual support teams provide culturally aligned service for customers in different markets.

On the revenue side, cxperts runs inbound and outbound sales, retention and upselling, win-back campaigns and retention and loyalty programmes that use customer data to predict churn. Its collections service covers first- and third-party collections, payment arrangements, chargebacks and early recovery, using consent-safe, AI-guided outreach across SMS, email, WhatsApp, chat and voice, with PCI-safe payment links and compliance cues for agents. A concierge service provides high-touch support for high-value customers.

Back-office operations include data entry and processing, order management, claims and billing support, and research and validation. The company combines automation such as OCR, classification and RPA with human judgement, clear exception paths, AI-assisted quality assurance and audit-ready controls including role-based access and encryption.

Cxperts says it was built by leaders with decades of experience in customer operations, training, workforce management and global delivery, and that it aims to combine global scale with boutique-level service. Its teams are set up as dedicated, branded extensions of each client's business rather than generic outsourced agents.

The company serves clients in telecommunications, retail and ecommerce, healthcare, consumer electronics, energy and utilities, government and financial services, making it a fit for brands that need scalable, multilingual CX across the Americas and Asia.