CSC Solutions

CSC Solutions is a bilingual nearshore contact center that gives US companies a fully managed support team in Mexico, minutes from the San Diego border. Founded in 2020, the company pairs agents who are fluent in both English and Spanish with a dedicated staffing model, so your team learns your business instead of bouncing between five clients. For buyers weighing a BPO company USA against a generic offshore script, CSC offers same time zone coverage, your own brand voice, and a cost structure the company describes as roughly half of hiring in-house. The work is organized into three business units. Customer experience covers inbound calls, chat, and email, including a 24/7 bilingual answering service, dedicated customer service agents, and after-hours or overflow coverage. Back office takes operational work off your plate: claims processing and FNOL intake, appointment scheduling and reminders, data entry and document review, and loan or application follow-up. Digital services handles Google Ads management, marketing automation in HubSpot and Klaviyo, paid social, SEO, and custom CRMs or internal tools, run by the same team that manages these channels for CSC's own brands. Clients come from healthcare practices, insurance carriers, financial institutions, law firms, and growing e-commerce brands across North America. Agents are trained on the language, compliance, and customer expectations of each vertical. Clinics and health systems use CSC for patient calls, scheduling, and intake. Insurers rely on bilingual specialists from first notice of loss through claim resolution, including the volume spikes that follow weather events. Banks, credit unions, and lenders use the team for member service, loan support, and outreach that is recorded, scored, and reportable. Operations run from Tijuana, Mexico City, and Guadalajara, with live agents available around the clock in both languages. Every dedicated team includes CSC's own contact center software with no per-seat bill, a line item the company notes typically runs $119 to $249 per seat per month elsewhere. Managers log in to see a live agent roster, answer rate and handle time KPIs, one-click call recordings, reports with CSV export, call-flow and overflow settings, and team schedules. The site reports a 98% CSAT over 90 days and an average answer time under 14 seconds. Weekly access to KPIs and recordings is a stated principle rather than an add-on. Leadership includes founder and CEO Val Valdovinos, VP of Growth Josh Hansen, and VP of Operations Zara Vega, who owns training, QA scoring, and schedule adherence. If you need bilingual customer support, a nearshore call center USA teams can work with in real time, or back office outsourcing from an AI-ready BPO that ships its own platform, CSC offers a 20-minute intro call to scope the right staffing model. Request a quote through BPOAI.ai to start the conversation.