Contact Source

Contact Source is a business process outsourcing provider based in Bonifacio Global City, Taguig, in Metro Manila, Philippines. Founded in 2012, it supports businesses both overseas and within the Philippines with contact centre, back-office, IT, creative and business development services, and positions itself as an extension of each client's team.

The company's contact centre solutions cover customer service, technical support and lead generation. Its agents manage customer enquiries, resolve technical issues and support sales pipelines, with the aim of keeping clients' day-to-day operations responsive and efficient.

Back-office solutions include data entry and processing, quality assurance, virtual assistance and finance administration. Contact Source handles data management, maintains quality standards, provides administrative support and assists with finance-related tasks so that clients can keep their internal teams focused on core work.

The company also offers print and digital media services, covering marketing, content development and managed media services, as well as creative services such as web and graphic design, ad design and art and creative direction. Its business development solutions add business research, project management, recruitment and process improvement support.

Contact Source says it sources experienced professionals and runs structured processes to deliver consistent quality across every engagement. It describes its model as removing the burden of recruitment, HR and payroll from clients by finding staff with the right skills and preparing each offshore team to work within the client's business. The company reports that its customers have ranged from small businesses to large organisations, including major Australian telecommunications operators, insurance companies, government agencies, car manufacturers and IT firms.

Its approach emphasises clear communication, accountability and long-term partnership, summed up in its line that it succeeds when its clients succeed. Contact Source suits small and mid-sized companies, including Australian businesses, that want a Philippines-based partner able to combine customer support, back-office processing and creative work under one arrangement.