CGS (Computer Generated Solutions)

CGS has been helping businesses run more efficiently for over 40 years, providing outsourcing, software, and learning solutions to clients across more than 50 countries. For companies that need a reliable BPO company USA-based but with genuine global reach, CGS offers the scale, experience, and financial stability that comes from four decades of uninterrupted growth as a privately held, founder-led organization headquartered in New York City. CGS delivers three core service lines: customer experience outsourcing, enterprise software, and workforce learning solutions. On the customer support side, the company functions as a full-service call center USA partner, handling front-line customer interactions and back office operations for some of the most demanding brands in the world. Their learning division focuses on tech-driven upskilling, helping client organizations build the internal capabilities needed to keep pace with rapid technological change. The software group rounds out the offering with digital tools and platforms, including purpose-built solutions for fashion and retail supply chains. The company serves clients across fashion and retail, healthcare, and technology, with a growing emphasis on AI-driven transformation in all three sectors. CGS counts Fortune 100 and Fortune 500 companies among its 3,500+ customers worldwide, which speaks to the company's ability to manage complex, high-volume outsourcing engagements without compromising on quality or consistency. Founded in New York City in 1984 by Phil Friedman, CGS has grown from a five-person startup into a global organization of approximately 8,000 professionals operating across 21+ offices. The company deliberately builds teams in markets with strong educational infrastructure and digital fluency, which supports the quality of customer support and AI-ready BPO delivery its clients depend on. CGS has been recognized among the top 100 privately held companies, a reflection of the financial consistency and long-term client relationships that have defined its trajectory since the beginning. Organizations looking to modernize customer support operations, outsource back office functions, or partner with an experienced BPO company in the USA should consider reaching out to CGS directly through their website to discuss what a partnership could look like for their business.