AnswerNMC, LLC

AnswerNMC gives medical practices a live voice on the phone around the clock, at a flat rate with no add-on fees. It is a call center USA healthcare providers can rely on, built only for medical answering and run from Atlanta, GA. The core offering is 24/7 live telephone answering, backed by daytime call management, after-hours call management and a virtual receptionist. Live switchboard transfers get callers to the right person quickly. Physician answering services connect patients and medical professionals so that patients reach the care they need without delay. Every account starts with a custom greeting, professionally produced to your requirements and recorded in both English and Spanish. It plays on the first ring, and callers are told early how to skip the announcement and reach an operator. Greetings can carry the office hours, address, fax number and email, and they include the 911 notice for chest pain, breathing trouble and other emergencies that insurers require. A unique answer phrase greets each caller, often the practice or provider name, and a short phrase keeps things moving. A complimentary, unlimited voicemail comes with all flat rates and call plans, if you want it. Message taking follows a standard format based on the type of call. When you need more, such as date of birth, room number or a medical record number, the team can document those items on request. AnswerNMC serves medical facilities nationwide and works only with the medical sector. That focus matters if you are comparing a general BPO company USA providers offer against a specialist that understands how patients, physicians and insurers expect calls to be handled. The company was founded in 2003 and has more than 20 years in the industry. Its pricing is low and flat, with no extra fees, and many clients stay on through referrals. For practices looking at outsourcing customer support or front-desk phone coverage, it is a straightforward option. To see which package fits your practice, contact AnswerNMC and request a quote.