Sapient Global Services

Sapient Global Services is a business process outsourcing and call center company with operations in the Philippines, including a site in Quezon City. It works with businesses that want to outsource customer-facing and back-office functions to a dedicated contact center provider rather than building an in-house team.

The company's service lines cover customer support, call center services, back office processing, inbound support, and BPO staffing. Within these, roles are organized around both voice and non-voice work: customer service representative positions for general inbound support, technical support for troubleshooting and problem resolution, and a dedicated healthcare support line.

The healthcare support line is staffed specifically by Philippine-registered and US-registered nurses (PHRNs and USRNs), indicating experience handling healthcare-related programs alongside its general customer service and technical support accounts. Between the voice and non-voice options, work can be routed from live customer calls to non-voice or back office tasks depending on what a client's account requires.

Sapient Global Services runs multiple sites across Metro Manila rather than operating from a single location. In Quezon City it has a presence at Vertis, Cubao, and Eastwood, and it also operates sites in Pasig City (Ortigas Center and Bridgetowne), Mandaluyong (Greenfield District), Makati (Ayala Center), and Manila (Sta. Mesa). This spread gives the company access to a wider talent pool across the metro to staff its accounts.

For a business sourcing an outsourcing partner in the Philippines, Sapient Global Services offers a Quezon City base within a broader Metro Manila delivery network, with service lines spanning customer support, technical support, back office processing, inbound support, BPO staffing, and healthcare-focused support.