Customer Support Companies in the Philippines

Our team's talent is unparalleled, proven by a low attrition rate, 1% in key areas, 22% overall. Recognized as a top workplace, we've earned accolades like the Stevie Gold Award, showcasing our commitment to excellence. We make outsourcing simple, crafting scalable customer journeys and workflows. Our contracts? Clear, with straightforward KPIs. Support? A Dedicated Client Success Manager and a Team Manager on-site ensure your objectives are achieved. Our pricing models are transparent and fair. Recruitment, training, expert IT support and top level benefits for your teams deliver the best value support you will find. Our commitment to constant learning is the key to our success. It ensures we're always ahead of the curve, ready to simplify your most complex needs with modern solutions. Navigating tough situations with grace isn't just our practice; it's our promise. It ensures smooth and efficient operations for your business, even when the unexpected happens. Integrity is the compass that guides every decision we make. We’re not just doing our job, but doing it right, with your business and your customers' best interests at heart.

"We have been partners with EPX for over 20 years. They have a unique recruiting and training strategy and have been successful in finding quality people both in Manila and the provincial areas to support our customers. I would say EPX has been a reliable 'go to' partner over the years because they invest in people and create an awesome work and team culture." "We have been fortunate to have your team as on-going partners. While we've obviously benefited from the day-to-day program management, I've been equally impressed with how your team looks at our business and works to find ways to do it better. Your performance maximization mindset has resulted in numerous process improvements and has also weighed heavily in strategic decisions." "What sets EPX apart is their shared commitment to align with our company culture and embrace the same values and work ethic, creating a partnership that fosters innovation, collaboration, and mutual success. Their unwavering support and dedication has allowed us to scale multiple business lines ensuring our business remains agile in our industry, while meeting customers' needs and expectations. With their team's dedication and expertise, we've achieved outstanding results and exceeded our goals and expectations."

Equicom Services, Inc. Is a Philippines-based outsourcing company that helps businesses hand off time-consuming customer-facing and administrative work to a dedicated team in Makati City. For organizations looking to reduce overhead, improve response times, or scale operations without adding headcount domestically, Equicom provides BPO solutions built around the specific needs of each client. The company's core service lines span three areas: customer service outsourcing, back office outsourcing, and finance and accounting outsourcing (FAO). The customer service practice gives businesses a dedicated team to handle client interactions, so customers reach a knowledgeable point of contact without the cost of an internal support center. Back office outsourcing covers the operational work that keeps a business running, from document processing and data coordination to day-to-day administrative support. The finance and accounting offering suits organizations that need reliable, ongoing help with bookkeeping, financial reporting, or accounts management handled by experienced staff in the Philippines. This combination of front-office and back-office capability makes Equicom a practical option for companies that want a single outsourcing partner rather than managing multiple vendors. Whether the priority is handling higher inbound customer volumes, clearing a backlog of administrative tasks, or keeping financial records current and accurate, the team is structured to take on that work on a consistent basis. Equicom operates from EQUICOM Center on Zapote Street in Makati's Sta. Cruz district. Makati is one of Metro Manila's primary business corridors, and working with a BPO Philippines provider based here gives clients access to a trained, English-proficient workforce in a well-established urban environment. Partnering with a call center Philippines operation in this location keeps costs manageable while maintaining the quality that customer support and back office roles demand. Companies interested in customer service outsourcing, back office support, or finance and accounting services can reach the Equicom team by phone at (+632) 8 548 4766 or by email at inquiry@equicomservices.com to talk through their requirements and explore how the firm can help.

Everise is a global customer experience company with a strong delivery hub in Taguig, Philippines, built to help brands connect with their customers at every touchpoint. As a full-service BPO Philippines operation, Everise combines skilled Filipino talent with technology-enabled workflows to deliver customer support, technical support, and back office solutions that scale with demand. The company serves clients across healthcare, technology, and consumer sectors, making it a go-to outsourcing partner for businesses that need reliable, high-quality service without the overhead of building in-house teams. From call center Philippines operations handling complex inbound inquiries to AI-ready BPO processes designed for modern digital environments, Everise covers the full customer journey. With a 4-star rating from nearly 100 employee reviews, the Taguig site reflects a workplace culture that attracts and retains capable agents. If you are evaluating outsourcing partners in the Philippines, Everise is worth a closer look. Reach out to request more information or start a conversation about your specific needs.

At Everise, your voice matters. Your empathy creates real change: one interaction, one moment, one person at a time. We combine patient-centered AI with empathetic, healthcare-trained agents to deliver a seamless end-to-end patient experience from appointment scheduling to ongoing support. This helps healthcare payers, providers, PBMs, and life sciences organizations deliver better care, reduce complexity, and drive sustainable growth. We deliver end-to-end support across policy servicing, licensed sales, FNOL, claims intake, and technical assistance. By combining insurance-trained teams, surge-ready operations, and technology-enabled delivery, we help P&C insurers maintain consistency, compliance, and service continuity during peak demand and high-impact events. We combine human care with technology-enabled delivery to provide end-to-end utility services across customer support, dispatch, and back-office operations. This approach helps utilities maintain compliance, ensure equitable access, and deliver reliable service before, during, and after high-impact events. We deliver global services across customer service, recovery workflows, workforce flexibility, and performance management. This helps hotel chains and airlines maintain continuity, speed, and consistent service during peak demand and service disruptions. We transform complexity into clarity. Our approach cuts through noise, delivering human-centered solutions that turn every interaction into an opportunity for meaningful engagement.

Excelsia BPO Services Inc. Delivers outstanding inbound and outbound call center services to build a solid structure that supports the growth of your business. We are a licensed one-stop shop that is fully equipped with the latest technology in telemarketing and the call center industry. To serve the needs of our global customers, Excelsia BPO runs a 24/7/365 operation. We offer business process outsourcing, knowledge process outsourcing and call center services both onshore and offshore. We have been in the call center and BPO industry for almost a decade thus making us experts at what we do. Our clients’ success has always been our top priority. Excelsia BPO’s lead generation services aim to empower brands by maximizing their campaigns. Our team of lead profiling specialists generates interest for your brand by determining which customers are interested in order to convert leads into revenue. Is one of the leading business process outsourcing companies and call centers in the Philippines. We deliver outstanding customer service as we help businesses grow through a collaborative effort among our employees, suppliers and partners. Our core strength lies in our service offering, our team of experts and our advanced technologies and software. Led by a team of experts with nearly a decade of call center experience, Excelsia BPO has been a top performing BPO company and call center in the Philippines that provides top-tier core processes to several industries in different parts of the globe. Our extensive experience and expertise provide leading solutions to SMEs and large global enterprises 24 hours a day, 7 days a week, 365 days a year. Excelsia BPO provides advanced training and opportunities for employee growth and wellness. We continuously improve on and add to our list of services through our partners for greater customer satisfaction while maintaining a mutually beneficial relationship with suppliers for seamless transactions.

Generate and qualify leads, set appointments, and consummate sales. Conduct studies and promote special events and product launches. Optimize your operations and improve customer service with our end-to-end logistics support. From real-time tracking and order management to customer inquiries and back-office solutions for the Supply Chain industry. "Ten years ago, we were using a call center in Costa Rica to handle all of our inbound and outbound calls for financial loan applications. In 2011, we decided to hire Select VoiceCom as a second center for operational reasons. They ended up costing us 20% less than the Costa Rica center and have done a great job since then. Our business is seasonal, and SVC has been able to ramp up and down quickly when needed. They have a great management team that has been very responsive to our ever-changing needs, and we highly recommend them." "We had never used a call center in the Philippines before working with Select VoiceCom. We were concerned about how the agents would sound and whether our customers would feel comfortable talking to them. We were pleasantly surprised after interviewing the proposed customer support team. They all sounded great and had extensive prior customer support experience. Our clients have been really happy with the service, and with the low hourly rate, we were able to double our support hours to 16 hours a day." "Our sales margins are slim, and we struggled to build a reliable in-house sales team. We started working with SVC for live transfers of interested prospects to our in-house team for closing. Very quickly, we began training the SVC 'fronters' to close sales for us at a small fraction of the cost of our in-house team. We have since moved almost all of our sales to SVC and have seen a significant boost in our bottom line." "We were really impressed with Select VoiceCom's ability to ramp up a MS Windows tech support account from zero to 150 agents in just five months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents who were often underqualified and unreliable. We cut our tech support costs in half while dramatically improving agent skills and reliability. Many of the agents SVC recruited had previously worked at large centers on accounts for major companies like Dell, Microsoft, Lexmark, and AT&T."

EXL Service Philippines brings enterprise-grade data and AI capabilities to businesses that need more than standard outsourcing. Operating from Pasay City, EXL combines deep domain expertise with proprietary AI platforms to help organizations get real, measurable results from their data, not just dashboards and reports. The company's service range covers analytics-driven BPO, back office processing, AI model training and evaluation, data management, and reinforcement learning through its recent acquisition of iMerit. EXLdata.ai, the company's flagship platform, is designed to make enterprise data AI-ready in weeks rather than years, giving clients in the BPO Philippines market a meaningful advantage in automation and decision-making. For businesses evaluating outsourcing partners that can operate at the intersection of traditional call center Philippines operations and next-generation AI, EXL Philippines is a serious option. Whether you need back office efficiency, customer support infrastructure, or a data foundation that can actually support AI at scale, EXL is worth a closer look. Reach out to discuss your requirements and request a quote.

Exprosearch connects businesses with qualified BPO and call center talent across the Philippines, with a focus on Metro Manila and Cebu. The platform bridges the gap between companies looking to outsource and the skilled Filipino workforce ready to deliver, covering roles from virtual assistants and customer support agents to remote video editors and back office specialists. For businesses exploring outsourcing in the Philippines, Exprosearch offers a practical resource for understanding the BPO landscape, finding trained candidates, and navigating the hiring process. Their content covers SVAR and Versant training standards, which are benchmarks commonly required in call center Philippines hiring. Whether you need customer support coverage, administrative help, or digital content production, the talent pipeline runs through this platform. If you're ready to build or expand your remote team in the Philippines, reach out to Exprosearch to explore how their candidate network and industry knowledge can support your outsourcing goals.

Exypnox Inc. Is a BPO Philippines company that helps US-based software and technology companies scale their operations without adding complexity. Based in Taguig, the company provides customer support, technical support, accounting, and business development services, handled entirely by skilled Filipino professionals. Outsourcing to Exypnox means real cost savings. Clients report saving hundreds of thousands of dollars annually in operational expenses, and the company has maintained a 100% client retention rate. The team doubled in size within a year, reflecting steady demand from fast-growing tech companies in the US market. Beyond the numbers, Exypnox runs a people-first operation with strong internal culture, competitive employee benefits, and structured career development. For US tech companies looking for a dependable back-office or customer support outsourcing partner in the Philippines, Exypnox offers a proven model built around long-term client relationships. Connect with their team to learn more or request a quote.

EZY Service Centre Corporation (ESC) is a BPO Philippines provider based in Ortigas, Pasig, built around one straightforward promise: every call answered, every task completed, every customer dazzled. Rather than offering a generic outsourcing package, ESC builds purpose-fit teams that integrate directly into a client's systems, processes, and culture, functioning as a genuine extension of the in-house operation rather than a distant vendor. The services ESC delivers span the full range of day-to-day business operations. On the front end, ESC handles inbound and outbound customer support, managing calls and client interactions with a focus on first-contact resolution. On the back office side, the team covers accounting, bookkeeping, email management, and appointment scheduling, freeing client businesses from the administrative load that quietly eats into productive hours. ESC also supports IT-related functions, helping clients adopt new technologies and maintain operational security without having to build that capability internally. ESC was founded to serve businesses in Australia, New Zealand, and the United States, and its leadership team reflects that focus. President Patrick Ormond brings a corporate IT and accounting background from senior executive roles at Qantas and Westpac. Director Joanne Ormond contributes more than 20 years of experience managing onshore and offshore operations for Australian mortgage and financial services companies. General Manager Jeff Jurd adds over 30 years in operations management, including 13 years leading offshore teams in the Philippines for companies such as Flexigroup (now HUMM), Brighte Capital, Mortgage Ezy, and Athena Home Loans. That depth of financial services expertise makes ESC particularly well suited to mortgage, lending, and fintech businesses with complex compliance and operational needs. What distinguishes ESC operationally is a structured eight-step onboarding process that covers everything from defining objectives and KPIs through to recruitment, technical training, and go-live. Clients are not handed a generic team; they go through a scoped process that ends with staff who understand the client's policies, systems, and performance benchmarks before operations begin. The company's Philippine office provides competitive compensation and a stable work environment, which it cites as central to attracting and retaining the quality of talent its clients depend on. If your business is carrying more administrative work than your in-house team can handle, or if you are exploring call center Philippines options with genuine financial services depth, ESC is worth a conversation. Reach the team at (+632) 8477 45 20 (Philippines) or (+617) 3059 6047 (Australia) to discuss how an outsourcing arrangement could be structured around your specific needs.

We embed within your operations to refine workflows, elevate consistency, and accelerate performance. Every process we rebuild drives measurable impact, proving that excellence begins with disciplined execution and ends with lasting results. Workflow: Sales Development Industry: Technology Annual Transactions: 100,000+ The real challenge in sales development wasn’t reaching prospects, it was breaking through the noise. Tech buyers were overwhelmed with generic pitches, inconsistent follow-ups, and unqualified outreach that diluted trust and wasted sales capacity. The result: long cycles, low conversions, and a pipeline that looked full but rarely delivered. FTO transformed this by deploying dedicated SDR pods trained to operate as an extension of client teams. Outreach was mapped to ideal customer profiles, engagement executed across phone, email, and LinkedIn, and every lead rigorously qualified against client-specific criteria. Instead of scattershot activity, each touchpoint became intentional, consistent, and tied to measurable outcomes. The change strategy emphasized discipline and visibility: structured cadences eliminated guesswork, playbooks standardized qualification, and real-time dashboards tracked progress across every stage. Daily coaching ensured outreach stayed sharp, while seamless handoffs equipped sales with leads enriched by context and momentum. In just three months, this reset drove a 37% surge in q At FTO, outsourcing isn’t a transaction, it’s a transformation. We are a fast-growing global partner helping leading companies turn complexity into clarity, they outperform. That’s why every FTO solution is rooted in human expertise, delivering the kind of accuracy, has grown from a bold startup into a global partner redefining outsourcing. Mike’s orchestrator mindset, uniting clarity, mission, and flawless execution, took FTO from a single site in 2015 to delivery centers across the Philippines, Ghana, Mexico and the U. S. What began as a mission to create dignified jobs is now a proven engine for efficiency and growth. Powered by talent. Guided by mission. Engineered for impact Tomorrow holds more than we’ve yet imagined Our culture is our competitive edge. It empowers people to perform, connects teams across borders, and ensures that every client experience reflects excellence at scale.