EZY SERVICE CENTRE CORPORATION

EZY Service Centre Corporation (ESC) is a BPO Philippines provider based in Ortigas, Pasig, built around one straightforward promise: every call answered, every task completed, every customer dazzled. Rather than offering a generic outsourcing package, ESC builds purpose-fit teams that integrate directly into a client's systems, processes, and culture, functioning as a genuine extension of the in-house operation rather than a distant vendor. The services ESC delivers span the full range of day-to-day business operations. On the front end, ESC handles inbound and outbound customer support, managing calls and client interactions with a focus on first-contact resolution. On the back office side, the team covers accounting, bookkeeping, email management, and appointment scheduling, freeing client businesses from the administrative load that quietly eats into productive hours. ESC also supports IT-related functions, helping clients adopt new technologies and maintain operational security without having to build that capability internally. ESC was founded to serve businesses in Australia, New Zealand, and the United States, and its leadership team reflects that focus. President Patrick Ormond brings a corporate IT and accounting background from senior executive roles at Qantas and Westpac. Director Joanne Ormond contributes more than 20 years of experience managing onshore and offshore operations for Australian mortgage and financial services companies. General Manager Jeff Jurd adds over 30 years in operations management, including 13 years leading offshore teams in the Philippines for companies such as Flexigroup (now HUMM), Brighte Capital, Mortgage Ezy, and Athena Home Loans. That depth of financial services expertise makes ESC particularly well suited to mortgage, lending, and fintech businesses with complex compliance and operational needs. What distinguishes ESC operationally is a structured eight-step onboarding process that covers everything from defining objectives and KPIs through to recruitment, technical training, and go-live. Clients are not handed a generic team; they go through a scoped process that ends with staff who understand the client's policies, systems, and performance benchmarks before operations begin. The company's Philippine office provides competitive compensation and a stable work environment, which it cites as central to attracting and retaining the quality of talent its clients depend on. If your business is carrying more administrative work than your in-house team can handle, or if you are exploring call center Philippines options with genuine financial services depth, ESC is worth a conversation. Reach the team at (+632) 8477 45 20 (Philippines) or (+617) 3059 6047 (Australia) to discuss how an outsourcing arrangement could be structured around your specific needs.