Back Office Outsourcing in the Philippines

Savvi Accounting and Shared Services is a Xero-certified accounting and BPO Philippines provider based in Angeles City. The firm covers the full range of finance and accounting functions, from day-to-day bookkeeping and tax filing to business registration, helping clients stay compliant without building an in-house finance team. As a Xero accredited partner, Savvi gives business owners cloud-based access to their financial data in real time, cutting overhead on software, servers, and maintenance. Their back office support extends to business advisory and digital marketing, so growing SMEs can outsource multiple business functions to a single, accountable team rather than juggling several providers. The firm's licensed CPAs, business advisors, and marketing specialists serve professionals and businesses across industries throughout the Philippines. With a focus on accurate reporting, on-time filing, and transparent communication, Savvi is a practical outsourcing option for founders and entrepreneurs who need solid financial backing without the cost of a full in-house department. Reach out to discuss how their shared services model can work within your budget.

ScalableOS gives businesses a direct path to building high-performing offshore teams without the usual guesswork or overhead. Based in Makati City, Philippines, the company connects clients with dedicated talent across the Philippines, India, and South Africa, delivering average operating cost savings of 70% while keeping quality, oversight, and team management firmly in the client's hands. The offshoring model at ScalableOS is built around full integration, not just staffing. From the initial consultation through to final onboarding, clients are guided through every stage: analyzing business requirements, defining roles, building a hiring strategy, screening and interviewing candidates, and setting up the compliance and systems needed for a clean start. Once a team is placed, clients interview, select, and directly manage their own people. ScalableOS handles the administrative layer, including payroll, HR, and compliance, so clients can focus on output rather than back-office logistics. As a BPO Philippines provider, the company positions itself as a strategic offshore partner rather than a transactional vendor. ScalableOS focuses primarily on Managed Service Providers, IT firms, and Tax and Accounting practices, with growing support for marketing, finance, and other business functions in expansion mode. Their talent pool is built to handle high-value technical and operational roles at all levels, which is particularly relevant for MSPs and IT businesses that struggle to fill specialized positions affordably in their home markets. Outsourcing through ScalableOS is designed to extend a client's existing team rather than replace internal processes. What distinguishes ScalableOS operationally is a combination of geographic reach and built-in compliance discipline. Multi-region delivery through the Philippines, India, and South Africa gives clients coverage flexibility. Security is addressed through SOC 2-aligned processes and client-controlled hardware, protecting data and intellectual property at the infrastructure level. To reduce the turnover risk that often undermines offshore arrangements, ScalableOS runs structured engagement and retention programs with competitive benefits and performance-driven initiatives for every placed team member. For companies ready to scale without inflating headcount costs, ScalableOS offers a practical outsourcing path grounded in process, transparency, and consistent on-the-ground support. Connect with their team to discuss how their Philippines-based offshore staffing model can fit your growth plans.

SeidoPro Global is a Philippines-based outsourcing provider built around one clear promise: helping businesses operate more efficiently as they move through digital change. Based in Taguig, the company positions itself as a partner that takes on the operational complexity clients would rather not carry in-house, freeing those clients to focus on strategy and growth. The company covers a broad range of business functions. Its work spans financial management support, back-office operations, and process outsourcing across industries where accuracy and consistency are non-negotiable. For organizations that struggle with managing finances effectively or optimizing day-to-day workflows, SeidoPro offers structured support designed to close those gaps without the overhead of building internal teams from scratch. Two industries appear prominently in SeidoPro's work: maritime and telecommunications. In the maritime sector, the company addresses the consolidation and integration challenges that shipping and logistics companies face as they try to compete globally. On the telecoms side, SeidoPro supports billing accuracy and transparency, helping providers maintain customer satisfaction while protecting profitability. These are not easy verticals, and working in them signals operational depth rather than a generalist approach. SeidoPro describes itself as going "beyond process outsourcing," which reflects a service model that aims for business impact rather than task completion alone. Companies looking for a BPO Philippines partner that understands sector-specific pressures, not just call center Philippines headcount, will find that framing relevant. The Taguig location places the team within Metro Manila's core business district corridor, with access to a large, English-proficient talent pool suited for both customer-facing and back-office outsourcing roles. If your business needs a reliable outsourcing partner to support operations, financial processes, or industry-specific workflows, SeidoPro Global is worth a direct conversation. Reach out through their website to discuss your requirements and see how their team fits your operational needs.

Seighton is an outsourcing company in General Santos City, Philippines, built to give businesses a trained, dedicated team for the work that has to happen every day. Rather than matching clients with freelancers, Seighton runs accounts on a managed floor of more than seventy people, handling everything from customer queues to creative output in one place. Since launching in 2023, the company has served clients across more than forty countries, operating from the second floor of the MCB Building in City Heights. The company runs seven service lines from that single floor. Customer support covers inbound and outbound voice, email and chat, spread across shifts so no queue sits overnight. Virtual assistance puts a dedicated person inside a client's calendar, inbox, and CRM, working the client's own hours. Appointment setting handles outbound calls and follow-up that fill a sales calendar, with outcomes logged where the client can read them. Digital marketing takes on campaign setup, posting, list work and reporting. Multimedia and creative handles graphics, short-form video, and the recurring design work a growing business generates every week. IT covers systems, tooling and technical support. Back office handles data, documents and the processing work that keeps operations, finance and HR moving. The client base spans more than forty countries, from Los Angeles to Singapore. The common thread is businesses with recurring operational work that fills the hours of people who should be focused elsewhere. Seighton takes that work, assigns trained associates to it, and keeps the same people on the account rather than rotating through it. That continuity is a deliberate choice, not a default. What makes the floor practical for international accounts is the shift structure. Morning, mid, night and graveyard shifts run continuously, with coverage set per account rather than company-wide. A client in New York or Athens gets their work handled during their own business hours. When an account starts, Seighton scopes the work, trains associates on the client's own systems, and reports on output. Seven internal departments, including HR, Recruitment, Operations and Finance, sit behind the client-facing teams. If you are looking for a call center Philippines partner or need back office outsourcing support with real, onsite floor operations, Seighton is worth a conversation. Reach out through their website to discuss what a dedicated BPO Philippines team would look like for your business.

Generate and qualify leads, set appointments, and consummate sales. Conduct studies and promote special events and product launches. Optimize your operations and improve customer service with our end-to-end logistics support. From real-time tracking and order management to customer inquiries and back-office solutions for the Supply Chain industry. "Ten years ago, we were using a call center in Costa Rica to handle all of our inbound and outbound calls for financial loan applications. In 2011, we decided to hire Select VoiceCom as a second center for operational reasons. They ended up costing us 20% less than the Costa Rica center and have done a great job since then. Our business is seasonal, and SVC has been able to ramp up and down quickly when needed. They have a great management team that has been very responsive to our ever-changing needs, and we highly recommend them." "We had never used a call center in the Philippines before working with Select VoiceCom. We were concerned about how the agents would sound and whether our customers would feel comfortable talking to them. We were pleasantly surprised after interviewing the proposed customer support team. They all sounded great and had extensive prior customer support experience. Our clients have been really happy with the service, and with the low hourly rate, we were able to double our support hours to 16 hours a day." "Our sales margins are slim, and we struggled to build a reliable in-house sales team. We started working with SVC for live transfers of interested prospects to our in-house team for closing. Very quickly, we began training the SVC 'fronters' to close sales for us at a small fraction of the cost of our in-house team. We have since moved almost all of our sales to SVC and have seen a significant boost in our bottom line." "We were really impressed with Select VoiceCom's ability to ramp up a MS Windows tech support account from zero to 150 agents in just five months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents who were often underqualified and unreliable. We cut our tech support costs in half while dramatically improving agent skills and reliability. Many of the agents SVC recruited had previously worked at large centers on accounts for major companies like Dell, Microsoft, Lexmark, and AT&T."

Native-quality English. 24/7 retail support from Manila, Cebu, Legazpi, and Silang. Launch in 2-4 weeks. ServeRetail runs offshore retail BPO programs from four delivery centers across the Philippines: Manila, Cebu, Legazpi (Albay), and Silang (Cavite). Filipino agents are recognized globally for native-quality English, a warm, empathetic conversational style, and cultural alignment with North American, European, and Australian retail markets that competitors from offshore destinations often lack. Our teams in the Philippines handle customer service, order management, returns, subscription management, loyalty programs, and digital retail engagement across voice, chat, email, and social channels for ecommerce brands, omnichannel retailers, and DTC companies. Offshore retail BPO done right is not the cheapest option. It is the most cost-effective option for 24/7 coverage at native-quality English fluency. The Philippines is the dominant offshore destination for US, Canadian, and Australian retail brands because the time zone alignment, English fluency, and cultural affinity reduce the operational friction that drives brands away from less aligned offshore geographies. Our Philippine operations carry PCI DSS, SOC 2 Type II, and ISO 27001 compliance certifications, with quality monitoring on 100% of voice and chat conversations and pre-trained retail surge benches for Black Friday, Cyber Monday, and Q4 retail peaks. The Philippines operates on Philippine Standard Time (PST, UTC+8) year-round with no daylight saving time. Our 24/7 multi-site operations provide full coverage across all global time zones, with PST naturally serving APAC and Australian market hours, while our night and early morning shifts deliver real-time support for North American (ET, CT, MT, PT) and European clients. We deliver support primarily in English, with the Philippines' naturally neutral accent and deep cultural alignment with North American markets making it one of the world's most effective English-language delivery locations. Additional capability includes Filipino (Tagalog) and select Asian and European languages to support global retail clients across multiple markets.

SESCO, operating under the E-COMM GENIE brand, gives online merchants a dedicated back-office partner for order processing in the Philippines. Based in Quezon City, the company's core promise is direct: orders handled right away. For e-commerce businesses drowning in transaction volume, that kind of focus from a Philippines-based outsourcing team can make a real operational difference. E-COMM GENIE centers its service around order management. The company runs a client-facing portal where merchants can monitor and manage order activity, pointing to a structured, process-driven model rather than an ad hoc arrangement. That kind of platform infrastructure suggests the team has built repeatable workflows around order intake, processing, and status visibility, which matters when turnaround time is the metric clients care about most. The natural fit here is online retailers, marketplace sellers, and direct-to-consumer brands that need consistent, high-volume order handling without building an in-house back-office team. Businesses that are scaling quickly often find that outsourcing order operations to a BPO Philippines partner is faster and more cost-effective than hiring locally, particularly when order volumes fluctuate by season or campaign. Quezon City sits at the center of a well-established call center Philippines and BPO ecosystem, giving SESCO access to English-proficient talent familiar with e-commerce workflows. Back-office outsourcing from this location is a proven model, and a company with a perfect five-star rating, even from a single client review, is signaling that early clients have found the execution solid. For e-commerce operators considering outsourcing their order operations, SESCO's E-COMM GENIE platform offers a pointed, purpose-built service. Visit their website or reach out directly to get details on capacity, process, and how they handle order processing for your specific business needs.

Sethan Tech is a Philippines-based outsourcing provider headquartered in the heart of Makati CBD, one of the country's premier business districts. Companies looking to reduce overhead and scale operations efficiently will find a capable partner here, with services spanning customer support, back office processing, and more. Being based in Makati puts Sethan Tech close to the talent, infrastructure, and connectivity that make the Philippines a top destination for BPO outsourcing. Whether you need a dedicated call center Philippines team, reliable data entry support, or flexible virtual assistant coverage, the team is built to adapt to your workflow rather than the other way around. If you're evaluating outsourcing partners in the Philippines and want to explore what Sethan Tech can do for your business, reach out directly to request a quote or learn more about available service packages.

We believe logistics doesn’t have to be complicated. That’s why we’ve made it our purpose to uncomplicate the world of logistics for our customers. Our mindset is deeply rooted in a ‘can-do’ attitude, and our people are empowered to act fast, think ahead, and create solutions that work for you. While doing so, we insist on creating a meaningful workplace grounded in our guiding virtues of Respect, Integrity, Entrepreneurship and Fun. The core business of SGL Group was established back in the years 1975 and 1989 in Denmark. Since then, we have expanded our footprint to all six continents, growing our experience and knowledge to become one of the leading experts in the freight forwarding industry. Striving to bring a human approach to everything we do and everyone we meet is a guiding principle for us. That's why our many long-term customer relations make us proud, and we celebrate every time we attract a new customer. What started as a bold belief in making the world a little less complicated has grown into a proven business model. From businesses across all industries to life-saving humanitarian organizations, we are forward-thinking and go above and beyond to bring anything to anywhere – whether by road, rail, ocean or air. The best way of explaining what we can offer you as our business partner is by giving examples. Below, you can read case stories with existing selected customers.

Support your day-to-day operations with dedicated administrative professionals who become part of your team. From managing listings and preparing contracts to coordinating appointments and maintaining your CRM, they help keep your business organised and running efficiently. Thank you for sharing your information. We’ll send a confirmation email to your inbox with a button to book your free and confidential strategy assessment at a time that works best for you. We look forward to understanding your goals, answering your questions, and exploring how we can support your business. Our operating environment is a professional and corporate office ecosystem across 2 regions with 4 office buildings accommodating some 6,000 square metres supporting more than 900 talented workers for businesses around the world. Our facilities include the required teleconference, meeting and breakout areas to accommodate your onsite training activities and staff amenities. Options range from payroll and flexible remote worker solutions, single staff lease in an open shared office environment, private office spaces through to build, operate & transfer models supporting clients looking to incorporate. Our clients benefit from fully customisable service delivery models aimed at meeting the requirements of companies both large and small and in the various stages of evolution, all backed by our solid suite of shared support services including recruitment, HR, finance, design, development and IT support. We have a proud history of working with some of the biggest, smallest and best-known companies globally and set the standard for exceptional offshoring. WHA HOO delivery service is a norm at Shore360. It provokes a WHA HOO reaction or response in knowing you delivered an exceptional service. To WHA HOO, you must differentiate yourself and do something a little unconventional and innovative. You must go above and beyond what is expected and whatever you do must have an emotional impact on the receiver – a desire to yell WHA HOO!

SIBS Outsourcing Solutions is a Philippines-based BPO built for businesses that need more than a generic contact center. Founded in 2011 as Nadela Business Center, Inc. And headquartered in Tagum, Philippines, SIBS has spent over a decade delivering outsourcing services that combine operational discipline with a genuine understanding of each client's industry. The result is a partner that scales with your business rather than simply processing volume on your behalf. The core of what SIBS offers is omnichannel call center support, spanning inbound and outbound phone, email, live chat, and social media. Beyond front-line customer support, the team handles back office outsourcing, claims and benefits administration (including adjudication, member inquiries, and provider relations), legal process outsourcing, government process outsourcing such as visa and tax refund processing, and accounting services. Each practice area is designed to free clients from operational overhead so they can focus on growth. SIBS works across a focused set of verticals where they have built real domain knowledge: healthcare (medical offices, dental practices, podiatry, chiropractic, and insurance), legal services, claims and benefits, government agencies, and accounting and finance. They also serve real estate, e-commerce, and retail clients. Client testimonials on the site span two-plus-year and five-plus-year partnerships, with specific praise from healthcare and real estate clients citing consistent quality, responsiveness, and the team's willingness to adjust on short notice. On the operational side, SIBS runs 24/7 services across multiple locations, which means coverage gaps are not a concern for clients operating across time zones. New programs can be stood up in as little as four to six weeks. For businesses serving diverse customer bases, SIBS offers bilingual and multilingual support with native and proficient speakers of Spanish, Mandarin, French, Korean, Japanese, and additional languages. Their process follows a deliberate three-step model: collaborate to define goals, recruit a team with the right expertise, then optimize continuously as the engagement matures. The company describes a low attrition rate driven by upskilling initiatives, which matters because high agent turnover is one of the most common pain points clients face when working with call center Philippines providers. If you're evaluating BPO Philippines options and need a team with proven experience across healthcare, legal, or claims processing, SIBS is worth a conversation. Reach out through their website to discuss your requirements and get a sense of whether their approach fits your operation.

Every moment is people-led for us. We celebrate and invest in having diverse people and thinking to develop a culture of engagement, recognition and learning in everything we do. We are reinventing CX based on our operational expertise. We deliver core CX capabilities, specialized and advanced services, and expert advice to improve the agent and agentic workforce. While many technology companies and system integrators are expanding into the CX space, delivering great customer experience requires more than software. It requires deep operational expertise. We combine high-quality talent, proven CX operations and a solution-based approach to solve problems – not just implement tools. Our clients consistently recognize our agent quality, hands-on expertise and ability to be agile to meet their needs as the difference between a vendor and true CX partner. We maintain compliance with global data regulations including HIPAA, PCI-DSS, GDPR, SOC Type 1&2, TISAX and apply rigorous security standards across every delivery location. As your strategic partner, we work closely with your team to understand your specific security requirements and deploy the right protections for your brand’s data. Yes. Our delivery model is built to scale – whether you’re a growing brand entering new markets or a global enterprise managing CX across dozens of countries and languages. We operate in 45 countries with 130K+ associates, giving us the infrastructure to handle large-scale, complex programs while staying flexible enough to adapt to smaller, fast-moving teams. The same quality standards apply regardless of size. We believe that AI & technology innovation is about more than adding new tools, it’s about changing how things are done. And, we have the operational experience to turn tools into real impact. We focus on how things like AI and agentic enable agents, enhance core services, optimize operations and can deliver meaningful automation end-to-end. And, we invest in our purpose-built technology ecosystem to make this complicated space easier for clients. We do the hard work of bringing together leading third-party partners with proprietary technology and foundational digital capabilities so technology is working for you to deliver end-to-end CX growth.