Back Office Outsourcing in the Philippines

Every moment is people-led for us. We celebrate and invest in having diverse people and thinking to develop a culture of engagement, recognition and learning in everything we do. We are reinventing CX based on our operational expertise. We deliver core CX capabilities, specialized and advanced services, and expert advice to improve the agent and agentic workforce. While many technology companies and system integrators are expanding into the CX space, delivering great customer experience requires more than software. It requires deep operational expertise. We combine high-quality talent, proven CX operations and a solution-based approach to solve problems – not just implement tools. Our clients consistently recognize our agent quality, hands-on expertise and ability to be agile to meet their needs as the difference between a vendor and true CX partner. We maintain compliance with global data regulations including HIPAA, PCI-DSS, GDPR, SOC Type 1&2, TISAX and apply rigorous security standards across every delivery location. As your strategic partner, we work closely with your team to understand your specific security requirements and deploy the right protections for your brand’s data. Yes. Our delivery model is built to scale – whether you’re a growing brand entering new markets or a global enterprise managing CX across dozens of countries and languages. We operate in 45 countries with 130K+ associates, giving us the infrastructure to handle large-scale, complex programs while staying flexible enough to adapt to smaller, fast-moving teams. The same quality standards apply regardless of size. We believe that AI & technology innovation is about more than adding new tools, it’s about changing how things are done. And, we have the operational experience to turn tools into real impact. We focus on how things like AI and agentic enable agents, enhance core services, optimize operations and can deliver meaningful automation end-to-end. And, we invest in our purpose-built technology ecosystem to make this complicated space easier for clients. We do the hard work of bringing together leading third-party partners with proprietary technology and foundational digital capabilities so technology is working for you to deliver end-to-end CX growth.

As an outsourced call center company Philippines, we use a secure platform to address our clients’ needs. Our innovative system enables us to perform multiple services such as lead generation and telemarketing sales, technical support, and image annotation. Call Center AI is revolutionizing the customer service industry by combining artificial intelligence with traditional call center operations. It automates routine tasks, enhances agent performance, and improves customer satisfaction through real-time analytics and natural language processing. We offers professional content moderation services in the Philippines, ensuring your online platforms remain safe, authentic, and aligned with community guidelines. As one of the leading BPO companies in the Philippines, SixEleven combines human intelligence with AI tools to deliver fast, accurate, and scalable moderation solutions. Our business process outsourcing company is equipped with the tools, knowledge, and personnel to accommodate your company’s different needs. Your growth is our goal, and we offer these solutions to help you get there. A striking 73% of call center leaders now plan to offer long-term remote or hybrid work options, according to Zoom. The era of the massive, single-location call center is giving way to… The global healthcare BPO market is projected to reach $423 billion in 2026, growing at a 9.07% CAGR toward $1.1 trillion by 2035 (Precedence Research). Behind this explosive growth is a…

As contractors grow, the first thing to break isn’t sales – it’s execution. Leads don’t get followed up. Sales reps are drowning in admin. Customers wait too long for responses. Insurance paperwork stalls cash flow. This is the contractor execution breakdown. Most contractors lose money at two critical junctures: selling and getting paid. If you miss 10 estimates a month at $15,000 each, that’s an annual loss of $1.8 million. VA front- and back-office support reverses this. Different contractors have different goals. But whether you want to increase your profit margins, grow your revenue, or get your time back, the solution remains the same: a dedicated team that provides the front- and back-end support you need to focus on what matters. SMA support is trusted by many roofers, other contractors, and public adjusters. Here are some of them: When we first started working with SMA, I was hesitant. My thought was, even if their capabilities were limited, at least they could take simple tasks off our plate and free up some time. After nearly a year of working together, it’s clear I underestimated them. There hasn’t been a single virtual task we’ve thrown at them that they couldn’t handle. Kobe and Grayson aren’t just assistants, they’ve truly become part of our team and family here at Brookens. They consistently help move the needle by knocking out important tasks every day, and they even jump into our group chats (meme game strong!).

Hire global talent without borders, legal risk, or delays. Whether you’re scaling quickly or entering new markets, Smart Outsourcing Solution (SOS) helps you build and manage high-performing remote teams, without the burden of setting up a local entity. An Employer of Record (EOR) is a global hiring solution that allows you to legally employ staff in other countries without creating a local company. The EOR becomes the legal employer, handling all compliance, payroll, contracts, and HR obligations, while you manage the day-to-day work. Using an Employer of Record allows companies to hire employees in new countries without establishing a local subsidiary. Whether you need one executive assistant or a 50-person development team, we help you hire, manage, and retain top offshore professionals. We offer: Martin helps founders build compliant remote teams in the Philippines and lead in AI search visibility. At SOS, he drives fast-track EOR solutions and Build-Operate-Transfer teams, drawing on a career in CX and digital transformation with global brands like Telstra, Vodafone, and Shell. Phil Murphy is a BPO and outsourcing leader with 30+ years’ experience across Australia, the Philippines, and the UK, including 12 years managing teams of up to 10,000 in the Philippines. As Co-Founder of Smart Outsourcing Solution, he delivers Employer of Record (EOR) and Contractor of Record (COR) services, helping global companies scale remote teams compliantly across travel, IT, banking and finance, telecommunications, energy, retail, and healthcare. Smart Outsourcing Solution (SOS) is trusted by startups, scaleups, and enterprises around the world. From fintech and SaaS to eCommerce and legal services, our clients rely on us to deliver compliant, high-performing offshore teams at scale.

Smartech Solutions Philippines Inc. Delivers secure ID printing solutions to organizations that need reliable, high-integrity identification systems. Based in Mandaluyong City, the company serves clients who require professional-grade ID card production, from design and personalization to finished, print-ready credentials. Their work sits at the intersection of physical security and document management, making them a practical partner for companies running structured back office and identity management operations. For businesses expanding operations in the Philippines or building out their outsourcing infrastructure, secure identification is a foundational requirement. Smartech brings focused expertise to this need, supporting industries where access control, employee badging, and cardholder data matter. The company operates within the broader Philippine business services ecosystem, where demand for specialized support functions continues to grow alongside the country's BPO Philippines footprint. If your organization needs a dependable provider for secure ID and credential printing in the Philippines, Smartech Solutions is worth a conversation. Reach out to discuss your requirements or request a quote.

At Smartsourcing, AI supports the work with better speed, visibility, and quality, while our teams stay accountable for outcomes. That is how we deliver smarter operations and keep improving as you scale. We combine skilled teams, proven workflows, and intelligent automation to run critical operations with consistency and care. The result is a resilient delivery engine built for growing businesses, now and into the future. I’ve been working for Smartsourcing for many years now and my career has advanced significantly. I can see my work is valued and my contributions are being applied across the business. Smartsourcing is growing and it feels great being an integral part of this. Smartsourcing was founded in 2016 on a simple belief: business should do more. After years in outsourcing, our founder Mike saw the limits of cost-driven, transactional models and set out to build a people-first alternative. What began in Cebu has grown into a trusted partner for scaling businesses, driven by service, trust, and real impact. Today, we deliver tailored, outcome-driven solutions powered by exceptional Filipino talent, helping businesses grow while creating opportunities that change lives. Our values aren’t just words on a page, they’re the foundation of how we show up every day. They shape how we treat each other, serve our partners, and build a culture that empowers people to grow, perform at their best, and make a real impact. Respect shapes who we are and how we work. We're diverse, unconventional, and value equality over hierarchy, no sirs, no ma'ams. We prize leadership anchored in excellence and humility. We treat others as we want to be treated. We're here to serve customers and each other, with everyone having a voice and the power to make an impact.

Smiles On Demand is a Philippines-based outsourcing provider focused on back office support for businesses that need reliable, cost-effective offshore operations. Based in Sibulan, the company offers a quieter alternative to the congested mega-city BPO hubs while still delivering the English-proficient, service-oriented workforce that makes the Philippines a top outsourcing destination. Their core offering centers on back office outsourcing, handling the operational tasks that keep businesses running without requiring a client's in-house team to stretch thin. For companies exploring a call center Philippines setup or looking to shift administrative workload offshore, Smiles On Demand provides a focused point of contact rather than a sprawling vendor relationship. If you're evaluating BPO Philippines options and want a straightforward conversation about scope and pricing, reach out to Smiles On Demand to discuss what a working arrangement could look like for your team.

Solidpoint Manpower and Allied Services Incorporated is a Makati City-based outsourcing company that connects businesses with dependable, work-ready personnel across a range of operational functions. Operating in the BPO Philippines space, the company focuses on staffing, manpower outsourcing, and allied support services, giving clients a single, accountable partner for their workforce requirements. From customer support and back office operations to general staffing arrangements, Solidpoint manages the people side of the business so clients can concentrate on their core work. Its Makati location places it at the center of the Philippines' commercial outsourcing activity, with access to a large pool of qualified candidates. For companies evaluating outsourcing options in the Philippines, Solidpoint offers a practical, direct path to building capable teams without the complexity of managing recruitment and workforce logistics in-house. Connect with the team to discuss your requirements and request a quote.

Sophi Outsourcing is a call center. The team focuses on Call Center Services and Back Office Outsourcing and is based in Dumaguete, Philippines and Cebu City, Philippines.

Sortr is a boutique offshore staffing and outsourcing provider that connects Australian businesses with experienced remote professionals based in the Philippines. Rather than simply placing workers, Sortr manages the full support structure, from recruitment and onboarding through to ongoing HR and compliance, so clients can focus on their core operations without building internal overhead. The service range covers both back office and customer-facing functions. Virtual assistants handle inbox and calendar management, data entry, document preparation, and research. Customer support teams respond to inquiries across phone, email, and chat, manage order processing and returns, and keep response times consistent even outside regular business hours. Sales support staff run outbound calling campaigns for lead generation, follow up on quotes and inquiries, qualify prospects, book appointments, and maintain CRM records. On the financial side, bookkeepers manage account reconciliation, accounts payable and receivable, expense tracking, and monthly reporting. Payroll officers handle wage processing, tax withholdings, superannuation contributions, leave management, and compliance documentation. Sortr also places staff in technical roles including CAD drafting, IT support, and web development, extending its reach well beyond standard back-office outsourcing. Clients have included a solar energy company, a professional services firm, and an advisory business. A CFO in energy described the offshore staff as experienced professionals who became integral to their team. A director in professional services highlighted the quality and dedication of their customer service representatives. A business owner in advisory credited their virtual assistant with clearing the admin load that had been pulling them away from client work. What distinguishes Sortr from larger BPO Philippines operations is the scale and transparency of the model. There are no lock-in contracts and no minimums that force clients to take on more staff than they need. Clients know who they are working with before onboarding begins, not after. Australian-based support is available throughout the engagement, and the process moves through three defined stages: scoping requirements, matching the right support structure, and integrating the team into existing systems with ongoing management in place. For businesses that want to reduce costs and improve capacity without committing to a large outsourcing arrangement, Sortr offers a practical, low-friction entry point into offshore staffing. Visit their website to discuss your requirements and explore what a remote team could look like for your business.

SP Virtual Assistance Services (SPVA) offers a practical answer to one of the most common frustrations in growing a business: finding reliable, skilled support without spending weeks on hiring. Based in the Philippines, SPVA works as a matching service, connecting clients with vetted virtual professionals across administrative, communications, social media, and operations roles. The pitch is direct. Tell them what you need, and within 24 hours they begin identifying candidates. The services SPVA provides cover the day-to-day functions that businesses often struggle to staff. On the administrative side, that means inbox management, calendar scheduling, document preparation, and CRM organization. For client-facing work, virtual professionals handle inquiries, intake coordination, follow-up communications, and general correspondence. Social media support covers content creation and scheduling, community engagement, research, and performance reporting. Operations and backend roles extend further, supporting project management, standard operating procedures, KPI tracking, process automation, and business research. Taken together, these services address the back office and support functions that keep a business running but rarely need a full-time in-house hire. The process SPVA uses to move clients from need to support is structured in four steps: consultation, matching, interview, and onboarding. They begin by learning about the business and clearly defining the role. They then identify a virtual professional who meets the specific requirements. Clients review the candidate before anything moves forward. Once the fit is confirmed, onboarding brings that professional into the client's existing workflow. The company handles the coordination throughout, so the search itself does not become another item on the client's plate. SPVA's stated philosophy centers on trust and meaningful working relationships, not transactional placements. For businesses exploring BPO Philippines options for the first time, or for those who have had poor experiences with impersonal outsourcing arrangements, this approach may be the differentiator worth noticing. Virtual assistant outsourcing works best when the professional genuinely understands the business context, and SPVA's matching methodology is designed with that outcome in mind. If your business needs consistent back office support, customer communication management, or specialized virtual assistance without the overhead of traditional hiring, SPVA is worth a conversation. Visit their website to describe what you are looking for, and the team will help identify the right role and the right person to fill it.

We don't just send resumes. We build, vet, and manage your remote team so you can focus on growth. Designers, writers and marketers in cross-functional pods, managed by us and shipping every week. Pay for output, not seats. We offer a 90-day performance guarantee. If you're not satisfied, we'll find a replacement at no additional cost. We also provide ongoing support to ensure successful integration. Every candidate completes skills assessments, reference checks, and structured interviews. We send only 3-5 profiles that match your requirements, not a stack of unvetted resumes. We place staff in the Philippines with schedules aligned to U. S. Business hours. Your team works in your tools and channels, with English proficiency verified during vetting. Terms are flexible and tailored to your hiring goals, with no long-term lock-in required to get started. We align contract length and renewal with your roadmap during the consultation.