iScale Solutions

IScale Solutions is an outsourcing provider based in Makati City that has operated since 2012, connecting businesses in the United States, United Kingdom, Canada, Australia and French-speaking markets with staff and delivery teams in the Philippines, Vietnam and Madagascar. Buyers working with iScale get a single partner for staff augmentation, IT outsourcing, business process outsourcing and employer of record services, rather than needing separate vendors for hiring, compliance and day-to-day delivery.

The core offering covers staff augmentation for adding professionals to an existing team, business process outsourcing for handling entire workflows from start to finish, IT outsourcing for specialized technical roles such as software development and network security, and employer of record services that manage employment compliance and administration for staff hired outside a client's home country. Each engagement is built around recruitment, administrative management, payslips management, performance management and delivery management, with backup support included. Recruitment and talent acquisition, payroll and HR administration, and managed project delivery extend this into a single provider handling both people and process for a client's outsourced operations.

Clients described on iScale's own site are enterprises based in the United States, United Kingdom, Canada and Australia, along with businesses in French-speaking countries that need French-language capacity. The company positions its staff augmentation and IT outsourcing work as an extension of a client's existing team, with outsourced staff integrated into a client's own projects and workflows rather than operating as a fully separate function.

Delivery is spread across three locations. The Philippines site, which includes this Makati City location, supplies English-language business process outsourcing capacity built on the country's established BPO industry. Vietnam adds a separate talent pool for outsourced technical and support roles, and Madagascar contributes a multilingual workforce aimed at French-speaking clients. IScale has run this multi-country model since 2012.

For companies comparing outsourcing partners in Makati City, iScale Solutions combines staff augmentation, business process outsourcing, IT outsourcing and employer of record services under one provider, with delivery capacity spanning the Philippines, Vietnam and Madagascar.