E Help Global Services

E Help Global Services, operating as Help Desk 24/7 Online, is a Philippines-based BPO company offering fully managed customer support outsourcing to technology-driven businesses worldwide. Active in BPO operations since 2007, the company has delivered over 486 projects for 189 clients across 22 countries. For businesses looking to cut customer service costs without losing quality, they quote an average savings of around 60% compared to maintaining an in-house team. Their service line covers live chat agents, email support, call answering, social media support, and virtual assistant services. Live chat packages run across three coverage tiers: standard business hours (8 hours, 5 days a week), extended coverage (8 hours, 7 days a week), and full round-the-clock coverage (24 hours, 7 days a week). Every tier includes unlimited replies, proactive chat triggers, branding and customization, SSL and card masking, and real-time lead escalation. Virtual assistant engagements start at USD 3 per hour and are available on a pay-as-you-go basis, fixed-price contract, or as a dedicated VA arrangement with a minimum two-hour startup notice. The company serves clients across travel, real estate, auto sales, web hosting, web design, education, and insurance. Their stated goal is to act as a transparent extension of a client's brand, handling customer interactions in a way that either blends into the client's existing support identity or acknowledges third-party handling, depending on what the client prefers. This flexibility makes them practical for both startups and established businesses scaling their customer support outsourcing. Delivery is handled from centers in the Philippines and India. The company holds ISO/IEC 27001 certification for information security and data protection, which matters for clients in regulated industries or those processing sensitive customer data. Service agreements can include SLAs, NDAs, agent and customer knowledge bases, DID or toll-free phone numbers, and CRM integration. Account managers are reachable 24/7 via Skype, Slack, or Messenger. There is no long-term contract required to get started. Help Desk 24/7 Online offers a no-obligation free trial, and pricing adjusts for higher-volume or enterprise needs. Businesses interested in outsourcing customer support to the Philippines can contact them directly to discuss a custom package.