ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Conduct outbound and inbound calls to patients for scheduling, enrollment, and follow-ups.
- Coordinate appointments for primary care and specialty services.
- Follow up on new referrals, missed appointments, and patients requiring additional outreach.
- Maintain accurate documentation and track patient interactions in our systems.
- Communicate with internal departments to coordinate patient needs and ensure timely follow-through.
- At least 6 months BPO experience handling a healthcare account
- Appointment Setting experience is an advantage
- Proficient in using MS Tools
- Excellent verbal and written English skills
- Must be willing to work on-site in Shaw Blvd, Mandaluyong
- Amenable working night shifts
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives