WWC Outsourcing

WWC Outsourcing, which operates under the White Wings name, is a business services company headquartered in New York City. It provides software developers for custom software development and product re-engineering, alongside outsourced contact centre, customer service, remote support and medical billing services. The company says its team works across three continents and time zones.

Software development is the company's main focus. White Wings supplies developers, project managers and QA specialists to build software products, web applications and mobile applications, and to help re-engineer existing products. Clients can outsource a complete project, hire a dedicated development team or add individual developers through on-demand staff augmentation. The company positions this as an alternative to freelancers, offering source code protection and data security at a cost it describes as close to freelancer rates.

Its delivery approach follows a plan, proof of concept, execute and scale sequence. The company draws on more than two decades of IT experience, including launching proprietary SaaS products, and applies a structured project management life cycle. It emphasises clear communication and direct, concise expectations: the client shares its vision and the two sides design the technology roadmap together.

Through its contact services centre, White Wings provides B2B and B2C outbound lead generation, appointment scheduling, customer acquisition, brand awareness campaigns, customer service and after-hours call answering. Its outbound agents scrub and qualify prospect lists using predictive dialling and cold calling. The company says it has served telecom companies and SaaS providers among other sectors, and it tracks measures such as first-call resolution and customer satisfaction.

The company's leadership includes Ayyaz Khan, co-founder and CTO, who began his career as a systems engineer about 30 years ago and co-founded White Wings in the early 1990s. The company says it is expanding its international footprint to work with local talent, start-ups and industry leaders.

WWC Outsourcing suits US start-ups, SaaS businesses, telecom providers and mid-sized companies that want a single partner for software engineering capacity and outsourced sales or customer contact.