Vserve Ebusiness

Vserve Ebusiness Solutions is a New York based BPO company USA buyers turn to when supply chain and ecommerce operations outgrow the in-house team. Founded in 2004, the company pairs experienced offshore specialists with agentic AI workflows so that procurement, order management, product data and customer support get done faster and with fewer errors. Buyers get one operations partner for both the supply chain and the online storefront, with the work handled by dedicated teams rather than a rotating cast of contractors. On the supply chain side, Vserve runs Source-to-Pay operations covering sourcing, purchasing, supplier coordination and payment workflows. Its Lead-to-Cash service brings product data, order management, billing coordination, customer support and receivables into a single operational framework. The ecommerce practice covers product data and catalog management, marketplace operations, storefront development, content and image operations, and predictive data intelligence built on AI-powered analytics and competitive intelligence. Customer support is delivered by dedicated teams using AI-enhanced service workflows, and because it sits next to order and product data it behaves differently from the generic call center USA buyers often picture. Finance operations, inventory management support and general back office work round out the offering. Vserve is also an official Odoo implementation partner, so a client can have the ERP configured and the outsourcing team working inside it. The client base ranges from Fortune 500 companies and global enterprises to distributors, retailers and fast-growing brands. Most of the work sits in ecommerce, retail, distribution and supply chain environments, where high transaction volumes make consistent, process-driven execution worth paying for. Clients are spread across the US, UK, Europe, Australia and the APAC region. Operationally, Vserve runs delivery centers in India and the Philippines with more than 1,000 team members, drawing on graduate talent pools in both countries. The company was recognized in the Freelance Businesses of the Year category at the Payoneer 2020 Awards, earned Great Place To Work certification in 2025, and was listed in the Top 32 for Organisational Excellence in Supply Chain Resilience and Risk Management at the BW Businessworld SCM Awards 2025. Two decades of building workflow management and delivery infrastructure means the teams are set up for long engagements, not short projects. For companies that want an AI-ready BPO to take on back office, supply chain and customer support work through a partner with a US presence, Vserve is worth a conversation. Request a quote through the directory to discuss scope, team size and where agentic AI fits into your current operations.