The CCS Companies

The CCS Companies is a BPO company USA organizations use to outsource payment recovery, multi-channel customer communication and insurance billing. Based in Norwood, MA, CCS brings decades of volume-based servicing experience to businesses of all sizes, across all major industry verticals. The group is made up of four specialized businesses. Credit Collection Services recovers consumer-related payment obligations. It has been doing this for over 60 years and describes itself as one of the nation's largest collection firms, with a customer service approach to recovery. CCS Commercial handles business-to-business payment obligations, volume-based fines and penalties, and complex tort-related claims. It also runs a subrogation operation covering uninsured motorist, third-party carrier, arbitration and countrywide legal administration referrals. Customer Contact Solutions is the communications arm, and the closest fit for buyers looking at a call center USA option. It offers inbound and outbound interactive voice messaging (IVR), SMS and MMS text messaging, free-to-end-user text messaging, email campaigns, social media campaigns and live-agent call center outsourcing. That mix makes it a practical choice for customer support and outreach programs that need more than one channel. ClaimAssist is dedicated to revenue cycle management and insurance billing. Its focus is workers' compensation, motor vehicle accident and injury-related claims processing. According to the company, many of the nation's largest healthcare providers use ClaimAssist to maximize reimbursement and cut the time and expense of handling complex claims in the billing office. CCS says it works with organizations of all sizes, and that many of the nation's largest organizations rely on it to support non-core business processes. For each client it will partner, consult and design a custom solution around the specific outsourcing requirement, whatever the scale or complexity. That makes it a fit for back office work that sits outside a company's main business. If you are weighing outsourcing for collections, claims, billing or customer contact, reach out to The CCS Companies to discuss your needs and request a quote.