Central Communications

Central Communications gives businesses across the United States a live, 24-hour call center without the cost of staffing one. From its home office in Riverside, California, the company has answered calls for customers nationwide for over 50 years. Buyers get trained agents who handle every call promptly and professionally, lower call-management overhead, and more time to focus on the core functions of their business. For companies researching a call center USA partner or a BPO company USA that can grow with them, Central Communications offers a long track record and a clear service model. The company is fully capable of becoming a client's full-time call center. Its call center services cover product, service and website orders, website and helpdesk support, lead capture, event registration, appointment taking and more. Its messaging and answering services turn agents into an extension of a client's existing workforce, day or night, whenever the business needs assistance. This makes Central Communications a practical outsourcing option for customer support, order handling and after-hours coverage. Central Communications states that it can serve clients in any industry, and that its agents are trained to adapt to each business. Rather than offering fixed packages, the company customizes a service combination for each client. Message and data delivery is equally flexible. Clients can receive messages through a free web portal, text message (SMS), a secure HIPAA-compliant smartphone app, email, pager, voice mail or fax. Every account also includes toll-free call forwarding and portal access for viewing messages, making account changes and updating an on-call calendar. Operationally, the company runs a web-enabled ACD telephone system with integrated virtual assistant functionality, protected by system hardware redundancy and emergency power backup. Calls are recorded and monitored for quality assurance, and staff receive extensive training. The company screens applicants carefully and offers competitive wages and benefits to keep its team motivated. Its Riverside office has won the ATSI Award for Excellence. Central Communications describes its mission as providing essential, high quality 24-hour call center services while giving employees a dynamic and rewarding work environment, guided by core values of excellence, teamwork, respect, integrity and empathy. If you need a reliable answering service, a back office for inbound orders and appointments, or an AI-ready BPO partner with decades of call center experience, contact Central Communications to discuss a custom service package and request a quote.