GMS Connect

GMS Connect is a call center USA partner built for health plans and national associations that need their member conversations handled well. Based in Florida, the company runs contact center operations that reach members in English and Spanish, with a focus on keeping members engaged and satisfied. The service list is long and specific. On the outbound side, GMS Connect handles member outreach, health needs assessments, new member acquisition, lead generation and enrollment, appointments for field agents, win backs and retention, seminar registrations, medication reminders and post-discharge surveys. Inbound customer support covers member services, claims status, plan and benefit changes, rate change support, enrollment processing, open enrollment peaks, gaps in care, activation services, physician referral services, inbound acquisition and technical support. The team also works on programs aimed at HEDIS score improvement and patient satisfaction surveys. The company serves healthcare, insurance, finance and association clients. In healthcare, it supports Medicare, Medicaid, ACA and commercial lines of business. Association clients get agents trained in conversational techniques that encourage real dialog with their members. GMS Connect says it has served most of the top 25 health plans in America over many years. A few things set this outsourcing partner apart. Contact centers operate in Orlando and Fort Lauderdale. The management team has been providing member contact solutions since 1989, and the company reports employing more than 50,000 contact center agents over the years, including more than 1,000 licensed insurance agents. GMS Connect can take on small or overflow campaigns as well as large ongoing projects, and it describes its service as personal with fast response times. If you are weighing outsourcing for member outreach, enrollment or customer support, GMS Connect is worth a conversation. Get in touch to discuss your program and request a quote.