Sutherland Global Services

Sutherland Global Services is a Rochester, NY headquartered BPO company USA enterprises rely on when they need a single partner to run complex, mission-critical operations and build the AI that powers them. Most outsourcing providers do one or the other. Sutherland does both, and the commercial model reflects that accountability directly: 63% of its client partnerships are contractually tied to measurable outcomes across cost, productivity, experience, and growth. The full service stack covers operations and technology in equal depth. On the operations side, Sutherland delivers Customer Experience (CX) through AI-driven, omnichannel customer support, Business Process as a Service (BPaaS) for end-to-end process delivery on flexible automated models, Finance and Accounting automation, HR Operations, and industry-specific solutions. On the technology side, the company provides Artificial Intelligence design and deployment, Cloud and Infrastructure modernization, Data and Analytics, Digital Engineering, and Enterprise Applications work across ERP and CRM platforms. Its proprietary Agentic Software Engineering (ASE) platform connects engineering work directly to the workflows it already operates, so performance compounds rather than plateaus after launch. Sutherland serves more than half of the Fortune 500, with long-running work in financial services and healthcare. The published results give a clear picture of the work involved: a 60% margin improvement for a leading airline through intelligent automation, a 53% reduction in product returns using AI-led CX, 60% productivity gains from Agentic AI handling end-to-end dispute resolution, 4X faster credentialing for a leading US healthcare organization, and a 20-plus language, 24x7 global expansion for Spotify using AI translation. As a call center USA and global back office partner, the scale is substantial. Sutherland has a team of more than 40,000 domain and technology experts, operates across 70-plus offices, and reaches customers in 144-plus countries. That footprint supports 24x7 multilingual delivery without coverage gaps. The company holds 363 independent inventions across several patent grants and has earned Great Place To Work recognition in 14 countries, including the USA, Canada, the UK, India, the Philippines, Jamaica, and Egypt. Its founding methodology from 1987 draws on Six Sigma process discipline, now combined with design thinking and data analytics. Governance, human oversight, and domain expertise are built into every AI deployment from day one, making Sutherland a credible AI-ready BPO for enterprises ready to move past pilots. Connect with Sutherland through the BPOAI.ai directory to request a quote or open a scoping conversation about your outsourcing program.