Netfor, Inc.

Netfor is an Indianapolis-based BPO company that takes repeatable, resource-heavy work off your team's plate so you can concentrate on what you do best. Businesses use Netfor for outsourcing across customer support, technical help desk, field service and fulfillment, with a people-first approach to every account. The service line is broad. The Technical Support Desk covers IT, software, hardware and networking support, handling tier one care so your staff doesn't have to. Field Services reach from retail to commercial and logistics work, with technicians available when and where service is needed. A advanced fulfillment center handles the physical side of operations. Netfor also builds automation around business processes that eat up time, a natural fit for companies looking for an AI-ready BPO partner as data and AI tools take on more of the routine load. Netfor describes its customer experience approach as a mix of art and science, aimed at keeping end customers happy while clients save money on non-core functions. The company reports 90% customer satisfaction among clients' customers, 95% client satisfaction and a 95% first run rate. The site is clear about who it is built around: your customers, your employees and your end-users. The company has deep roots. Jeff Medley founded Netfor in 1995 after leaving his job as an engineer on government defense satellites. He started with three employees and an office in his home. Today Netfor has dozens of skilled experts, thousands of technicians nationwide, a fulfillment center and multiple locations across the United States. The executive team includes a COO who joined as a contract field technician in 1999 and a CTO who leads data, analytics and AI work. That mix of long tenure and technical depth shapes how projects are run. Netfor positions itself as an extension of your team, committed to your goals rather than just a vendor on the invoice. If you are weighing a BPO company in the USA for customer support, a call center in the USA, or back office and field work, reach out to Netfor to talk through your needs and request a quote.