Strategic Office Support

Strategic Office Support (SOS) gives durable medical equipment and home medical equipment providers a fully managed operations team without the overhead of building one in-house. Based in Houston, Texas, SOS takes over the daily work that consumes provider bandwidth, from order intake and prior authorizations through billing, collections, and patient calls. The result is faster order processing, stronger revenue cycle performance, and a dedicated team working exclusively on your account. The service covers the complete DME workflow or just the portion a provider needs most. Front-end operations include order intake, order validation, document retrieval, eligibility verification, insurance selection, and prior authorizations handled through payer portals and direct phone work. Customer support staff take inbound calls, schedule deliveries, and walk patients through product questions. Resupply teams process orders through platforms including Connect, S3, Snap, and dropship channels, backed by outbound calling. A 24/7 order fulfillment desk covers hospital discharges, after-hours requests, and equipment troubleshooting. On the back office side, the billing and revenue cycle group manages confirmations, payment posting, accounts receivable, and denial management. SOS works exclusively with DME and HME organizations. Published client feedback comes from home medical equipment suppliers, home healthcare companies, oxygen providers, therapy practices, and breast pump retailers. Leaders at Aveanna Healthcare, Platinum Home Healthcare, OxyGo, Impact Medical, and Alpine Home Medical have all spoken publicly about working with SOS. A consistent theme across that feedback is that SOS staff feel less like an outsourcing vendor and more like part of the internal team. What separates SOS from typical call center USA arrangements is the campus model. Every associate works from the SOS facility rather than from home, which the company ties directly to the professionalism and accountability clients experience. Onboarding is led by state-side subject matter experts with deep DME knowledge, so the burden on the client is minimal. The engagement starts with a discovery call, moves into a strategy session where SOS documents roles, writes client-specific SOPs, and sets KPIs, then progresses to recruiting and matching talent to the account. Consulting during the strategy phase is included at no charge. SOS also selects fewer than 2% of applicants to become associates, a standard that reflects the specialized nature of DME back office and billing work. For DME and HME providers looking for a healthcare BPO company USA with real industry depth, Strategic Office Support is worth a conversation. Connect through the BPOAI.ai directory to request a quote or book a discovery call.