Speed-E'z Exchange Inc

Speed-E'z Exchange Inc is a family-owned answering service and call center in San Antonio, TX, serving doctors and business owners who need every call answered well without the cost of in-house reception staff. Buyers get live operators, message taking, dispatch and appointment handling backed by HIPAA-compliant Startel technology, all at a price the company describes as the right one for quality customer service. For companies looking for a BPO company USA based rather than overseas, Speed-E'z offers outsourcing of front-line phone work with a local, personal feel. The core offering is telephone answering. Speed-E'z provides call screening, message taking and dispatch, with options that run from a live operator to voicemail to fully automated solutions. On top of that sits a set of business services: virtual receptionist coverage, RSVP handling, customer surveys, employment verifications, appointment scheduling and reminders, customer hotlines and email monitoring. The company also runs a courier division. It handles scheduled, recurring routes as well as immediate deliveries, and offers mobile notary services alongside them. That mix lets a client hand off both the phone and the paperwork to one provider. The client base is split into two groups, medical and commercial. For a quarter of a century, medical practices have used Speed-E'z for after-hours and overflow answering where patient confidentiality matters, and the company's president, Jo Ann Browne, is a registered nurse. Commercial clients range across business owners who want a professional first impression and dependable customer support without hiring a front desk. Operationally, Speed-E'z keeps its medical and commercial accounts separate. Each group is handled by different staff members trained specifically on those accounts, so calls do not get lost in the shuffle. The platform is Startel's Call Management Center, Softswitch, Digital Switch, VoiceLogger, VoiceMail Processor, On-Call Scheduler and IntelliSpeller. The Softswitch allows a custom caller experience based on agent skill level and language, and the CMC gives agents scripting, dispatching, monitoring and reporting tools. Clients can access their own accounts online through the Intellisite application. The company says it updates and upgrades its equipment throughout the year, which positions it If your practice or company needs reliable, HIPAA-aware phone answering and light back office support from a San Antonio team, reach out to Speed-E'z Exchange to discuss your call volume and request a quote.