Apollo Answering Service

Apollo Answering Service gives small businesses and professional firms a live person on the phone, every time. Instead of sending callers to voicemail, Apollo's receptionists pick up, take a clear message, and get urgent calls to the right person fast. The company says it has served clients since 1966, and it works with businesses in Texas and across the country. The service covers a lot of ground. Receptionists answer calls around the clock, screen inquiries, take detailed messages and qualify prospects before passing them on. They can schedule appointments, collect caller information and handle common questions based on your instructions. Urgent and new-business calls transfer straight to you, wherever you are, much like an in-house receptionist would. Routine matters are held and sent in a daily report for your office staff. After-hours coverage is a core part of the offer. When your office is closed, callers still reach a receptionist who gathers the details of their problem. Apollo filters out the noise, alerts your on-call team about what matters and holds the rest until morning. That also helps owners who struggle to separate work from home life, since you decide which calls come through right away and which can wait. For customer support and call center USA needs, call handling protocols can be customized, and receptionists are trained in your brand's style. Clients quoted on the site include an electrician, a healthcare business and a pest control company. Another long-time customer describes more than 25 years of friendly service and fast notification on urgent service calls. One reviewer switched after a previous provider misspelled customer names and got phone numbers wrong. They now say their messages are clear and correct, and callers often assume the receptionist sits in their office. What sets Apollo apart is how it is run. It is a family-owned Houston company, started by Bernice Contello after she grew tired of taking middle-of-the-night emergency calls for her husband Gus, a plumber. Every receptionist is selected, trained, monitored and coached, and the whole team is based in Texas, mostly around Houston. Technology supports the team but does not replace it, and the company says a real person should answer when you call. If you want an outsourcing partner that answers your phones the way you would, reach out to Apollo Answering Service to talk through your call handling needs or request a quote.