ECE Consulting Group

Providing the best experience starts by hiring employees that exemplify our culture and passion around extraordinary customer service. Our employees have the empowerment to make decisions that lead to the best customer experience. Leadership at ECE is inclusive, expected, and shared.

The culture at ECE supports our employee’s ability to effectively and efficiently resolve customer issues while building credibility, trust and confidence, one contact at a time.

ECE Consulting Group is an exceptional customer service outsourcing company headquartered in Miami, Florida. Their full name, Extraordinary Customer Experience Consulting Group, shows their dedication to improving clients’ customer satisfaction.

Since 2008, the firm’s 100-200 employees have provided high-quality, low-cost customer service with an "industry-high retention rate" for businesses in industries including legal, accounting, e-commerce, telecommunications, and more.